Beschreibung
Technical writer junior/professional - technical user requirements, instructions, pharma, Basel
Assists higher level technical writers with writing and editing technical documentation.
Follows established practices and principles.
Under supervision, may assist with modifications to existing technical documentation.
Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects
Applies knowledge of company policies and standard practices to resolve problems.
Analyzes issues and uses judgment to make decisions.
Escalates non-standard problems or issues. .
Requirements:
Good written communication skills in relation to technical documentation
Understands the Impact of Customer Satisfaction: Values the importance of customer satisfaction and understands how one's actions impact customer satisfaction. Gauges how quality/reliability/timeliness affect the customer's work/issues and their perception of ResCap. Communications demonstrate concern and interest in the customer's problems and needs.
Communicates frequently with the customer about the status of activities.
Applies new technical approaches to best resolve customer problems.
Understands the customers of the IT organization and demonstrates a clear commitment to their satisfaction.
Understands how to work flexibly within organizational policies/procedures.
Fluentcy in English, German language is a plus.