Beschreibung
Key Responsibilities:
Live Phase:
- Manage dedicated "Affluent Client Support (ACS)" team via team head and ensure high performance working environment
- Define, collect, verify and analyze relevant data from stakeholders and systems so to derive and implement CIP (Continuous Improvement Process) measures
- Prepare, conduct and document weekly roundtables (with Senior Management, Relationship managers, ACS-Team)
- Report to key
- Stakeholders (Program manager, Senior Management, Steering Committee Members etc.)
Pilot "Evaluation"
- Manage dedicated ACS-team via Team Leader and prepare and support the re-integration of the team into Retail Client Switzerland organization.
- Carry-out a fact based and comprehensive pilot evaluation including comparison to baseline and to stakeholder requirements, lessons learned etc.
- Develop and submit assessed action alternatives (roll-out being one option) following the pilot phase
- Develop roll-out plan including business case, required measures, timeline etc.
Further Responsibilities during all Pilot Phases
- Report intermediate results during pilot to program STC (Steering Committee) )
- Report first results of pilot to program STC )
- Report final evaluation of pilot to program STC )
Overall Responsibilities
- Coordination of the project delivery to ensure that requirements are addressed
- Provide business analysis support and coordinate project delivery to ensure that the needs of demanding business stakeholders are covered
- Working independently, managing a small team, under the guidance of program management
- Working jointly with business organizations to implement an effective solutions
Key Accountabilities:
- Defining the scope of a projects, own and manage project goals, risks, issues and resources
- Delivering large projects and programs in line with plan and budget
- Ensuring that change is managed in a holistic fashion aligned to strategic priorities and business plans
- Developing Senior Management presentations and updates
- Managing stakeholders at all levels across the organization to ensure business requirements are clearly evaluated, defined, documented and met
- Utilizing strong interpersonal skills to provide direction, maximize resources, prioritize activities, balance conflicting demands and motivate others
- Identifying and tracking progress of project risks issues and dependencies, escalating them appropriately with suggested mitigating actions; managing risks, issues & dependencies to successful resolution
- Ensuring programs meet internal and external client requirements
- Maximizing the client experience and minimizing risk and cost of change
Michael Bailey International is acting as an Employment Business in relation to this vacancy.