KPI reporting specialist

Vertragsart:
Vor Ort
Start:
keine Angabe
Dauer:
keine Angabe
Von:
Connect 44 UK
Ort:
Zürich
Eingestellt:
23.10.2015
Land:
flag_no Schweiz
Projekt-ID:
1006422

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KPI Specialist required in Zurich

Main Responsibilities:

According to their importance, please list 4-8 responsibility items of the position including main activities and achievement. List them from (1) which is the most important. The assessment standards are including the objective data of quantity, quality, cost, time, person, etc., which should be easy to collect.

Importance Responsibilities Effect

1 Responsible for delivering, automating of daily, weekly, and monthly QoS and network performance reporting

chief

2 Responsible for escalation processes: SLA, Quality and Network KPIs.

3 Responsible for the implementation of quality management methods to improve the quality of service (including data quality);

4 Responsible for managing the implementation of satisfaction, organizational issues closed loop drive customer management, enhance customer satisfaction.

5 Design, implement, analyze KPI and PI measurements in order to control the quality of

Qualification requirements:

Educational background: Bachelor in engineering or related field.

Major: Computer, administration related.

Required knowledge and skills:

Working experience in a multi-vendor, multi-technology environment

Competency and qualification level of specialty/technical type

Understanding of functional layers of integrated communication networks and underlying technologies

Is able to relate issues and risks and understand their business implications

Know various common data collection methods; active, smart& logic minded;

Acquire sense of responsibility, service consciousness, team work spirit and coordination capability. Switzerland ability is preferred.

Please send your CVS.