Beschreibung
Professional IT supporter isrequired to work on a project for a major pharmaceutical in Switzerland.
Main tasks in this position:
- Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Your Profile:
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- 3+ years of experience with the following operating systems: Windows 7, MAC
- Experience with Microsoft Office and Google suite and of supporting mobile solutions
- Capability to provide trainings for end users
- Passion for working in a diverse team
- You have an informatics education (SIZ; MCP-MCSE certification is regarded as an advantage)
- 3 years of successful technical experience in a desk side support position
- ITIL practitioner in Incident Management (at least ITIL Foundation certification)
- Experience in large IT environments is a must
- Flexibility in terms of upcoming workload peaks
- Strong communication skills, with German and English skills both in speaking and writing, and customer focused behaviour
Location: Basel - Switzerland
Duration: 6 months - Preferred starting date: end of September
Are you interested to work in a multicultural environment? Kitti Dobos,Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail to (see below)