Beschreibung
For one of our clients, we are looking for a Professional IT Support for a Project Aim to support a huge end user building move.
The Position
- Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
You bring the following qualifications:
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office and Google suite and of supporting mobile solutions
- Capability to provide trainings for end users
- Strong communication skills, with German and English skills both in speaking and writing, and customer focused behavior
- You have an informatics education (SIZ; MCP-MCSE certification is regarded as an advantage) and at least 3 years of successful technical experience in a desk side support position and you have ITIL practitioner in Incident Management (at least ITIL Foundation certification).
- Experience in large IT environments as an advantage