L3/L4 Technical Support Consultant

Bern  ‐ Vor Ort
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Beschreibung

Position: L3/L4 Technical Support Consultant

Location: Bern, Switzerland

Duration: 6 months +

Job Description:

  • Proactively manage, research root cause and solve high-severity incidents to eliminate customer impact
  • Meet technical support SLAs
  • Maintain eDiscovery workflows within tight deadlines
  • Build/maintain expertise in the eDiscovery platforms and related applications
  • Directly communicate with customers/lawyers/legal personnel, eDiscovery platform provider, 3rd party application owners - issue status, business/domain escalations and platform outages
  • Direct clients in best practices for data base archival and protection
  • Monitor performance metrics and SLA adherence for compliance
  • Implement support processes for Business Continuity/Disaster Recovery
  • Back-up designated team members and Global Technical Support Leads
  • Identify trends to optimize future incident responses
Start
ab sofort
Dauer
6 months + extensions
(Verlängerung möglich)
Von
Silverlink Technologies
Eingestellt
29.07.2017
Projekt-ID:
1389433
Vertragsart
Freiberuflich
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