Application Support

Vor Ort
6 months
Harvey Nash IT Recruitment Switzerland
flag_no Schweiz

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For our client, a global Banking company in Zurich we are currently looking for

Application Support

for a 6-month project in Zurich

Key Responsibilities

  • Develop a thorough understanding of the Credit Risk Environment
  • IT Support for the issues reported against Credit Risk Feeds/Data, and resolve them in a timely manner
  • Involvement in developing up Bangalore L2 support team
  • Credit Risk Data Management Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
  • Responsibility for the OLAs and SLAs between IT to IT and IT to business
  • Proactive communication of batch job delays to users and senior management
  • Escalation of critical and high priority issues to the senior management
  • Full root cause analysis and a detailed investigation of issues in the agreed time
  • Ownership for the IT/incident tickets open in the area of responsibility
  • Solid collaboration with the application development teams and the other relevant interfaces

Essentials Skills and Qualifications:

  • Fundamental Banking/Finance/Risk knowledge is required
  • 5+ years' experience Practical experience with Unix/Linux and Shell
  • 5+ Scripting
  • 5 years' plus experience in an IT Support role (ideally in front or Middle Office in Investment Banking)
  • Experience with SQL (ideally Oracle/Sybase)
  • Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)

Desired Skills and Qualifications:

  • University (or equivalent) qualification in an IT/Scientific subject
  • ITIL V3 certificate is a plus
  • Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
  • Batch/Control-M experience is a plus

For more information please contact
Klaudia Burdzy
(see below)