Application support

Vertragsart:
Vor Ort
Start:
keine Angabe
Dauer:
12 months
Von:
Nicoll Curtin Technology
Ort:
Zürich
Eingestellt:
26.11.2016
Land:
flag_no Schweiz
Projekt-ID:
1245353

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Application support job in Zürich - Banking

On behalf of our client, top tier bank in Switzerland, we are looking for a 2nd level application support specialist to join their team in Zürich a 12months + contract basis. The support will be integrated into the existing Online Banking support which is has a deep know-how of and good network into the wide range of used interfaces and services.

Key responsibilities

  • 2nd-Level-Support and incident management for the new application
  • Resolving, and tracking of incident tickets, log-analysis and Triage (for 3rd level and interfaces).
  • Collaboration with interfaces, business, Service Desk and 3rd level support.
  • Preventive investigations and notification re. potential upcoming production issues.
  • Support of service level-management during problem management.

Essential skills

  • 5 Years + Support experience.
  • Work well under pressure (incident management with high management attention).
  • Very good analytic skills.
  • Very good communication skills for different levels of technical understanding (app dev teams, business, management).
  • Fluent in Englisch and German.
  • ITIL experience.
  • Java technology.

If you are interested in this challenging opportunity, please send your CV to Dragana Atanasov.