Beschreibung
Our client is looking fora FRENCH speaking Digital Commerce and CRM Project Manager for a 15 month contract position based in Switzerland.
The role will involve the following:
- Delivery of IS/IT projects by managing the time, budgets, quality, scope and risks.
- Responsible of the collection of Business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications, with or without the help of a dedicated Business Analyst
- Ensure cross teams coordination, the Project Manager is the single point of contact concerning his/her projects.
- Provide regular feed-back on project (steering and operational committees).
- Follow the internal and/or external developments ensuring that they fit with the IT strategy.
- Ensure project deliverables and quality. Test and validate the proposed developments/improvements for the implementation.
- Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
- Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organization.
Candidates must have excellent experience/knowledge of eCommerce processes and ideally CRM too.