Tech Centre Specialist - Support

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
12 months
Von:
Michael Bailey Associates - Zurich
Ort:
Basel-Stadt
Eingestellt:
02.12.2015
Land:
flag_no Schweiz
Projekt-ID:
1030170

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For our pharmaceutical client in Basel, we are seeking a Tech Centre Specialist - Support

Start Date: 1st January 2016

End Date: 31st December 2016

Location: Basel

Language: English

Your Role

Handout and delivery of mobile devices for users which are located on the our client site.

First logins with the users on their laptop and giving them an introduction on the system.

Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.

Correct documentation and correct 'incident passover' to other Tech Centers and solver groups.

Taking care of incidents and requests which are getting assigned by the dispatcher.

Assisting the Embedded supporters on administrative work.

Escalations according to escalation policy.

On site visits as necessary.

Running Tech Center sessions on different topics.

Handout and first login of PCLCM (PC LifeCycle Management) devices.

Your skills/Experience

Network Architecture - 6 years

OS System Design - 5 years

1st & 2nd level support

Installation of software and setting up of electronic devices

Michael Bailey International is acting as an Employment Business in relation to this vacancy.