Beschreibung
For our pharmaceutical client in Basel, we are seeking a Tech Centre Specialist - Support
Start Date: 1st January 2016
End Date: 31st December 2016
Location: Basel
Language: English
Your Role
Handout and delivery of mobile devices for users which are located on the our client site.
First logins with the users on their laptop and giving them an introduction on the system.
Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.
Correct documentation and correct 'incident passover' to other Tech Centers and solver groups.
Taking care of incidents and requests which are getting assigned by the dispatcher.
Assisting the Embedded supporters on administrative work.
Escalations according to escalation policy.
On site visits as necessary.
Running Tech Center sessions on different topics.
Handout and first login of PCLCM (PC LifeCycle Management) devices.
Your skills/Experience
Network Architecture - 6 years
OS System Design - 5 years
1st & 2nd level support
Installation of software and setting up of electronic devices
Michael Bailey International is acting as an Employment Business in relation to this vacancy.