Beschreibung
Senior Project Manager CRM
Keywords:
CRM, MS Dynamics, Projektleiter, Business Analyse, Kundendaten, Clients, Relationship Management
We are currently looking for a Senior Project Manager with experience in the area of client data management, CRM systems, and a background in Private Banking.
This is a contract assignment with one of our clients in Zurich.
Tasks
- Managing implementation projects to build a new Client Lifecycle Management system and replace the existing CRMs
- Project management within the delivery unit, ensuring the delivery of the projects scope (in time, budget and quality) as well as of all relevant artefacts along internal project methodology.
- Setup of project, managing communications, moderate kick-off and other meetings.
- Report to Program Management, business and delivery sponsor
- Staff and manage project resources (including internal and external staff, third parties/vendors and implementation partners)
- Involve and inform stakeholders (front units, other user groups, management, architecture, etc.)
- Together with business and IT partners prepares the requirement list, solution blueprint, work breakdown structure, risk register, stakeholder map and seeks for approval of this Feasibility Phase
- Following the Feasibility Phase, the candidate manages the execution of the implementation.
- Including planning, directing and controlling.
- Following the Execution Phase, the candidate manages the technical and functional roll-out of to the user base together with his/her business partner and team
- Manage project risks
- Support program management and participate in the definition, implementation and enhancement of the new strategic Client Lifecycle Management solution
Requirements
- Higher university degree in computer science/business informatics
- 7+ years of experience in leading IT projects within the financial industry sector (preferably with exposure to Microsoft Dynamics)
- Financial industry background (preferably within the Client Relationship Management area)
- In-depth understanding of project management methodologies (including agile methodologies)
- Well able to coordinate and communicate in an international environment, with teams distributed in several locations and on management level
- Strong analytical skills
- Change management experience in driving organizational changes (international setup) taking full account of oppositions and differing stakeholder priorities.
- Private banking background, Client Relationship Management background
- Fluent German and English, oral and written
Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy