Beschreibung
Senior IT Service/Operation Manager - ServiceNow/HyperCare
Main Tasks:
-Develop and approve the Simulation & HyperCare approach in close collaboration with project management.
-Lead the delivery as well as execution of test plans, test specifications and the processing of test results on time and to required quality levels.
-Produce periodic testing reports to highlight risks, key decisions & progress. Work with Project management to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations.
-Develop the HyperCare strategy, establish the HyperCare Command Centre, core management tools and take effective ownership for daily operation (HyperCare meetings, action follow up, tracking, escalation, reporting to shown success & risk factors)
-Enable decision making and direction setting.
-Lead the delivery effort and account for milestone targets according to the project plan.
-Take ownership & responsibility for planning, co-ordination and execution of Test & Acceptance phases throughout the project.
-Collaborate with functional and deployment teams on the testing approach and deliver appropriate training/workshops to the project team. Ensure testing concepts are aligned, integrated and uniform. Retain focus to achieve the deployment schedule.
-Report on the status of deliverables and progress against plan.
-Commit to and embody company beliefs and values of the company.
Requirements:
-Experience of establishing a HyperCare Command Centre & strategy for a global organisation
-Experience of IT testing approaches and concepts for ServiceNow or similar architectural platforms.
-Good knowledge of ServiceNow platform and its capabilities.
-At least 2+ years' experience in IT Service Management as an IT Testing Manager or HyperCare Manager.
-Successful project cycle(s) in delivering and executing the above.
-Experience of taking ownership with minimal management support.
-Strong stakeholder/customer focus and service attitude.
-Empathy to understand issues from stakeholder viewpoint and deployment teams, and to respond appropriately.
Education:
-Educated to a minimum of higher national diploma level/Related field.
Languages:
-Fluent in English
Reference No.: 917470NC
Role: Senior IT Service/Operation Manager - ServiceNow/HyperCare
Industry: Pharmaceutical
Location: Basel und Region
Workload: 100%
Start Date: ASAP
Duration: Till
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert
About us:
ITech Consult is a certified ISO 9001:2008 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.