Beschreibung
Senior Business Analyst - ServiceNow
Description:
For one of our clients we are looking for an experienced Senior Business Analyst role acting as Cutover Lead to ensure cutover readiness of new ServiceNow processes and tools by planning and tracking all activities and deliverables related to the agreed cutover readiness milestones. It requires a closely aligned integration with other project work streams, tight coordination with the receiving functions' experts' teams and ensuring readiness for go-live with support from functions' Service Excellence and Service Operations leads.
Responsibilities:
- Accountable for planning and tracking all activities and deliverables related to the agreed cutover readiness milestones
- Responsible for ensuring closely aligned integration with the other project work streams: especially Product, Core & - Foundations who are accountable for Functions state of readiness
- Accountable for assessing and managing cutover readiness at pre-defined checkpoints
- Drive the cutover readiness of the new processes and tools in the receiving Functions
- Communicate and support the Functions' expert teams, ensuring readiness for go-live with Service Excellence and Service Operations support
- Accountable for cutover readiness in the receiving Functions
- Execute the cutover within the agreed time-frame with no major business interruption
- Communicate cutover status to stakeholder groups and manage/mitigate red/amber issues or risks
- Provide a structured and repeatable approach for managing cutover across all sites
- Establish "Hypercare" support mechanisms for go-live
- Monitor and drive issue resolution and escalate out of line situations
Required Skills:
- 8+ years' experience knowledge of IT cutover strategies and best practices
- 5+ years' experience knowledge in IT Project Management methodologies and best practices
- Successful project cycle(s) in delivering/leading IT cutovers
- Keen awareness & good practice approaches for IT cutovers of enterprise scale
- Experience of taking ownership for delivery of IT cutovers with minimal management support
- Track record of dealing with multiple hands-on tasks
- Working business knowledge of consulting services (including working with offshore support teams)
- experience knowledge Service Management IT industry
- Strong stakeholder engagement skills
- Strong customer focus and service attitude
Education:
- University degree or higher national diploma level equivalent in engineering, preferably in computer science
Languages:
- Excellent English and Communication skills essential
- German (Good to have)
Reference No.: 917418NC
Role: Senior Business Analyst
Industry: Pharma
Location: Basel und Region
Workload: 100%
Start Date: ASAP
Duration: Till 30.12.2018 (Strong possibility of extension)
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert.
About us:
ITech Consult is a certified ISO 9001:2008 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.