Beschreibung
For our Client in Fribourg we are looking for a Customer Order Management Specialist & Excel Specialist for a 9 months contract
Duration: ASAP to
Location: Fribourg
Workload: 100%
Job purpose:
- Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing
- Preparation and issue of Offers and quotations for assigned countries Handling of Letters of Credits and Documentary collections
- Contact point for customers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders
- Consignment handling
- Vacation relief for other countries
Major Accountabilities:
- Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol with close follow up to secure on time delivery
- Supervises delivery dates and relevant information to customer Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes and commissions
- Issue or review shipping documents or any other documents needed for export, import or banks (L/C or documentary collection Organise/assist transportation for export or transit shipments and constant follow-up until delivery to the customer
- Evaluate local stock situation and prioritize orders in case of delays and if required arrange repositioning between customers
- Customer complaint handling
- Establish and maintain Customer Protocols/ECP data
- Maintenance of Intranet Customer Service website
Ideal Background:
Education:
- Commercial apprenticeship;
- Course for Export specialist
Languages: English
Experience: 3-5 years' experience in export, experience in handling of L/C
Specific Professional Competencies:
- Communication skills: Demonstrate ability to effectively and efficiently communicate with geographically or functionally dispersed team
- Time management: Manage time effectively, prioritizing tasks. Ability to handle urgent and unforeseen requests. Ability to work to deadlines.
- Account/Stakeholder Management: Ability to deal and satisfy diverse set of internal and external stakeholders: customers, production planners, export specialists, country CFOs, marketing, RA, APL
- Flexibility: Adapt successfully to changing situations and environment
- Computing skills: Must be competent in Outlook, word, excel and experienced user in order processing in an ERP system (eg SAP, AS400, Oracle, )
For further details please contact Aleksandra Sztajerowska:
email: (see below)