Avaloq Business Analyst for CRM

Vor Ort
12 months (+)
ITech Consult
flag_no Schweiz

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Avaloq Business Analyst for CRM

About us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference No.: 916785NC
Role: Avaloq Business Analyst for CRM
Industry: Finance
Location: Zurich ( Switzerland )
Workload: 100%
Start Date: ASAP
Duration: 12 months (with extension)

The AM Front CRM team consists of Avaloq specialists in the CRM and Cost & Fees (C&F) area. We are looking for an experienced Avaloq Parameterisation Specialist/Business Analyst to strengthen our team in the CRM area. Candidates are expected to provide business analysis as well as parameterisation skills and have significant work experience with the core banking solution Avaloq. Focus will be on incident management and solution developing in the CRM area.

Key Accountabilities:
-Business analysis, specification and implementation (parameterisation) in the area of CRM (Contact Management, Sales Opportunities, Campaign Management, RM Workplace, CRM Desk, Frontline reporting)
-Thorough understanding of the Wealth Business Processes, Products and Services
-Support business functions with technical tests in test- and integration environments
-Stakeholder management including end user consulting
-Service management: Business as Usual (BAU) support via Incident Mgmt.
-Change management: Support of specific projects or change requests, provide conclusions, recommendations, effort estimations, solution designs and develop agreed solutions

Required Skills:
-At least 3-5 years of Avaloq parameterisation know-how experience
-At least 3-5 years of experience/business knowhow in the CRM area
-Experience in business analysis, consulting, development
-Technical know-how in operating systems, databases and applications
-Avaloq certification
-PL/SQL skills

Education: University degree (or equivalent) in computer science or engineering

Nice to have:
* Project management skills
* Oracle database know-how
* German written and spoken
* Education in banking

Languages: Fluent in English

Should you find yourself suitable for this position then send your complete dossier using this link in the advert.

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