Beschreibung
Global eCommerce Performance Project Manager - Contract role in Switzerland!
Our client in Switzerland is looking for a Global E-commerce Performance Project Manager to be responsible for championing the B2B strategy and objectives within the Global eCommerce team in order to ensure alignment between objectives and execution by the Global eCommerce Operations team.
Operationally you will provide guidance, support and expertise as the owner of the digital journey of B2B customers, delivering upon eCommerce channel objectives and nourishing global campaign definition & performance marketing strategies.
In relation with the Global eCommerce Performance Team:
Support markets in defining their eCommerce priorities: Identify the mid-term key success factors to translate B2B strategy into operational priorities that will be executed by the eCommerce Operations teams, both at HQ and market level.
Provide guidance to markets in reaching their quantitative (visits, orders, sales, conversion) and qualitative (customer satisfaction, complaints ratio) targets.
Contribute to the definition of global campaigns and support markets with local campaign execution to increase qualified visits in eBoutiques and new Club member & total sales.
Help to identify improvements in operational efficiency and implement best practices in eCommerce operations.
Insure incidents, complaints, bugs, compliancy issues managed centrally are prioritized according to global performance & markets business priorities.
Professional experience Required:
At least 3 years experiences in eCommerce.
Strong experience in Digital Marketing activities to drive traffic on websites (SEO, SEM, Affiliation, Display).
Strong experience in E-commerce RUN (user experience, campaign management, eMerchandising, A/B testing/C.R.O & personalization)
Experience in managing digital operations (organization, processes, guidelines) a strong plus.
Stakeholder Management in a Matrix organisation
If you are interested, please send your latest CV in Word format and we will contact you to discuss further.