Beschreibung
For our client, a global bank in Zurich, we are currently looking for an Application Specialist with know-how in Viewpoint Connect Application.Tasks
- 2nd and 3rd level support for applications VIEWPOINT CONNECT
- Performs daily application management tasks (e.g. re-occurring maintenance tasks, incident analysis/ resolution)
- Supports IT Service Owner and provides input for application lifecycle planning, definition and management of SLAs/ OLAs, planning/ implementation of application changes
- Is the overall incidents, requests and defects manager
- Supports the regular release processes and is versatile enough to also support one or two other applications within the same domain
- Lifecycle management and IT Service Roadmap
Requirements
- Education in computer science (Apprenticeship System-Engineering or FH, Uni/ETH)
- Preferably with professional experience with the VIEWPOINT CONNECT Application
- Affinity towards the handling of client data in the financial industry (understanding the advisory, CRM and regulatory requirements)
- Strong in managing of incidents and in tracking of KPIs, benchmarks (in doing as role-model, delegation and promoting internally)
- Experience in application management (lifecycle, maintenance, operation) and enforcing mature and stable application operation in an environment, where agile projects still extend the application under high pressure
- Preferably with expert knowledge and professional experience in:
- SQL Querries and DB fixes
- Windows Server Systems (scheduled tasks and batches), MS SQL Server, VisualBasic
- Mother tongue German and good English knowledge
Soft Skills
- Good coordination and communication skills
- Highly structured, able to address options and underlying evaluation
- Team oriented, flexible, proactive, autonomous, persistent and sustainable
- Able to collaborate, listen and exchange ideas