Beschreibung
For a project at our bank client we are looking for aSystem Engineer and Architect Contact Center platform/application (2928)
Our clients contact center (CC) IT Team based in Zurich is looking for an experienced System Engineer and Architect with a flavor for technical implementations.
This is a challenging position for a senior system engineer with the desire to drive the architecture, analysis and implementation aspects front to back of the NextGen CC Platform and a variety of projects.
Key Deliverables:
- Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
- Assist Domain Architects to initiate, plan and implement the CC platform
- Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
- Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
- Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
- A team player who is delivery focused and has the motivation to support others and share information and knowledge
- Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
- Dynamic, pro-active, self-motivated mentality and ability to work without close supervision
- Conduct non-functional and functional walkthroughs with business users and other IT teams
Job Qualifications:
- Degree or higher education in Information Technology and/or Business/Economics or equivalent
- Good knowledge in the life-cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
- 10+ years of experience working on a conceptual and functional base
- Maintaining teams to deliver the objective along an agreed approach
- Experience of working with a Contact Center platform/application (e.g. Genesys) is an advantage
- Knowledge of Contact Center IT environments in international banking/IT environment
- IT background and experience with iterative incremental development styles is an advantage
- Strong communication skills and good language skills in German and English is mandatory
If you fit the job description and are looking for a new challenge, we look forward to receiving your applications in MS-Word format (.doc/.docx) at