Beschreibung
Service Desk
Respond to all helpdesk calls.
Develop and maintain an accurate and up-to-date issues/request log. Ensure accurate and prompt logging of all requests/issues unto the central database.
Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring location visits to appropriate second-level/expert support teams within the unit.
Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Service Desk.
Perform other duties as assigned by the Manager, Service Desk.
Monitoring
Be responsible for monitoring IT environment; identify trouble and performance issue on time; push trouble resolution.
Coordinate monitoring of event/alarm generated in IT environment;
Identify incidents/trouble or performance issue, create ticket and monitor the status of ticket;
Maintain the filtering and correlation rules in monitoring system;
Generate event/alarm report on daily, weekly and monthly base
Generate system performance report for capacity management
Monitoring system available, generate system availability report.
Manage monitoring team work schedule and performance;" "1. Minimum of one (1) year work experience in IT support
2. English plus French and/or Germany speaking (Service Desk special requirement)
3. Excellent communication skill and team play
4. Be familiar with IT problem troubleshooting,response,esclation,report.
5. Be familiar with mainstream system monitoring tools such as Zabbix,Nagios,etc.
6. General IT technology knowledge
7. Excellent customer service skills
8. Experience with workflow systems
9. Windows 7 and preferably Windows 10 experience
10. Windows Office experience "
please send your CVs to (see below)