Beschreibung
The Service Architect for End user Infrastructure Services should have in-depth knowledge of Overall End User services including the Tools and technologies supporting End users in a Enterprise.
This role demands hands-on experience on the business service management and modelling skills within the following disciplines:
- Business Service Management: Service ownership, service roles, continuous service improvement approach and service level agreements (SLAs).
- Service Modelling: Service flow with service provider and service consumer, service pain points, service weakness clusters/bottlenecks, service value clusters, service rules, service compliance, business service measurements and service modelling.
- Automated Services: Application services, data services, platform services, infrastructure services, service construct/delivery, service roles, service flow (service provider and service consumer) and automated service measurements.
- Business Layer Modelling: Business model, service model, process modelling, business workflow, business and system measurements, scorecards, dashboards and cockpits.
- Application Layer Modelling: Application component (eg logical/physical), application feature, functionality, task and service and data component, entity and service and system flow.
- Technology Layer Modelling: Platform component (eg logical/physical), devices and services as well as infrastructure component (eg logical/physical) and infrastructure service