Beschreibung
We are currently looking for a Professional Helpdesk Agent for a pharmaceutical global company based in Basel (Switzerland), this is a long term contract (can be extended).
Tasks:
- Accepting all kinds of queries and fault reports
- Informing and supporting users in the event of system failures
- First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
- Evaluating, allocating, installing and maintaining new hardware, software (operating system, standard software, applications) and communication components
- Moving and equipping workstations
- Instructing users how to handle the equipment
- Initiating repairs and replacement of defective hardware
- Localizing and eliminating error conditions in the areas of hardware, software
- Maintaining a technical inventory of all installed and stored hardware, software
Requirements:
- At least 2 years' experience within 1st Level or deskside support
- Minimum of 2 years' experience with Active Directory and Ethernet
- 2 years' work experience and a good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
- A good understanding of TCP/IP
- Good German and English spoken and written skills
Nice to Haves:
+ ITIL foundation certificate is a plus
This position will be 100% onsite in Basel. Remote would not be an option on this occasion and the latest start date is 1st March.
If you believe you are suitable for this position, please don't wait and apply now!