Beschreibung
Medical Information ManagerLocation: Zurich, Switzerland
Duration: 1 year initially
Hybrid
As subject matter expert on the therapeutic areas and medical information best practices, the GMI Medical Information Lead is responsible for the management of complex inquiries for EMEA across global product portfolio. Management of medical information content in alignment with the product life-cycle and regulatory milestones and leveraging the global medical information content strategy cross-regionally. Support and training of business units and vendors on GMI processes and EMEA best practices.
Tasks:
- Ensure appropriate, quality and timely responses to requests for medical information in EMEA for therapeutic areas of responsibility
- Develop or adapt available medical information content to be used globally
- Support novel channels for dissemination of medical information
- Support new digital technologies and systems in accordance with GMI digital strategy
- Manage medical information providers
- Develop and implement medical information support materials in coordination with Global Medical Teams and Medical Communications, as well as Local Medical Information teams, where appropriate
- Ensure reporting of potential adverse events and product quality complains to appropriate teams
Dimensions and aspects:
- Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
- Ensure appropriate, quality and timely responses to Medical Information requests. Internally or in collaboration with Medical Communications and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquires. Coordinate with Local Medical Information and Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked Questions).
- Monitor performance against medical information key performance indicators.
- Support Medical Information monitoring and reporting.
- Manage medical information providers.
- Collaborate with the Medical Information Operations Lead to monitor the KPIs and define continuous education strategy.
- Support contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting.
- Implement novel channels for dissemination of medical information.
- Support implementation of novel MedInfo channels and leveraging new technologies and systems Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
- Focus on accountability and ownership - constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence Decision-making and Autonomy (The capacity and authority to make organisational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
- Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions
- Ability to incorporate feedback and ensure decisions are made swiftly to yield flawless execution
- Interaction (The span and nature of one's engagement with others when performing one's job, internal and external relationships)
- Position is accountable to Medical Information Group Lead, EMEA
- Internal: Local Medical Information Teams, Global Medical Teams, International Medical Affairs, Publications and Medical Communications, Medical Systems, Regulatory, Compliance, Legal, Pharmacovigilance/Safety, Technical Operations
- External: Strategic vendor partners Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
- Ability to create innovative solutions to complex problems
- Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
- Management of approved budget
- Management of medical information vendor(s)
- Definition and development of global and local Medical Information materials in alignment with Local Medical Information and Global Medical Teams and regional requirements
Requirements:
- Good written and verbal communication abilities, including scientific writing Strong attention to detail
- Strong scientific acumen
- Good business acumen including budget and resource planning and management
- Unquestionable ethics. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)
- A medical or scientific degree
- 5 years of related work experience
- 4 years of experience in the biopharmaceutical industry, preferably within a matrix structure
- 2 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
- Experience leading teams is preferred
- Experience managing vendors and complex projects is required
- Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
If this role is of interest to you, or anyone from your network, feel free to send me your CV and expected hourly rate for immediate consideration. I am specialised recruiter taking care of various projects within the Life Sciences Industry.
You can reach me on: or l.danielczyk"at"realstaffing.com
Sthree Switzerland is acting as an Employment Business in relation to this vacancy.