Beschreibung
Major Accountabilities
- Act as helpdesk agent and 1st level support:
- Cover phones from from Mon-Fri
- Manage calls and solve respective requests (call center activities) in the R2P area; ensuring turn-around-time (?3 workdays)
- 1st level support for any enterprise asset in scope of the EU FSC (eSHOP SRM, VIM, Basware IP)
- eTravel support for markets still in the EU FSC scope
- Initiate invoice processing corrections according to stakeholder input
- Train other team members and onboard new joiners
- Close collaboration with all R2P streams
Key Performance Indicators
- Efficient and timely resolution of requests and phone calls
- Provide true, complete and correct information to internal and external clients
- Meet deadlines in respect of response time(?3 workdays)
- Generic mailboxes up to date and no escalations from markets
- No missed phone calls
- Customer feedback survey
Languages:
- Excellence in German (written and verbal)
- Excellence in English (written and verbal)
- Other languages are preferable
Ideal Background:
- Education (minimum/desirable): Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience.
- Experience: 1-2 years in account payable department (preferably shared services) or customer service
Other Competencies:
- Ability to organize and manage high workload
- horoughness (excellent attention to detail)
- Has good problem identification and resolution skills
- Excellent communication skills (oral, written, and listening)
- Demonstrates initiative, customer and result orientation
- Able to work without direct supervision, team player
- Fast learner for IT applications and processes
Location: Fribourg
01.04.2017 - 31.12.2017