Beschreibung
Skill Description of Genesys Reporting
- Experience of Genesys SIP Framework in terms of Installation, Configuration & Troubleshooting
- Ability to install, configure & troubleshoot Reporting components like CCPulse, CC Analyser, ICON, Infomart and Interactive Intelligence. ( BO & Universe knowledge an added advantage)
- Should have good experience of defining statistics, formulas, reports in Genesys Stat Server
- Good understanding of Database with ability to write Stored procedures, SQL Scripts, DB connections
- Crystal Reports would be an advantage
- Clear understanding of ETL process
Language: German