Beschreibung
Duties and Responsibilities:• Providing an efficient and effective processing of orders for defined countries/markets, agents, distributors and commercial management
•Monitoring of sales orders, maintenance of customer master data, contracts, item proposal, invoicing, supervise and progress reporting within the order to cash process
•Organizing transports in close collaboration with forwarding companies
•Customer calls and requests: Basic request to be handled and/or passed on to technical experts depending on subject
•Coordination of delivery dates in close collaboration with our distribution center/forwarding companies
•Complaint handling, problem solving and if appropriate process realignment
Must Have:
• German and English is a must, French is an asset.Familiar with EDP systems SAP R3 4.6/S+D Module
• Familiar with EDP systems SAP R3 4.6/S+D Module.
Other Qualification:
•Commercial background followed by practical experience in Customer Service and/or transportation activities
•Familiar with EDP systems SAP R3 4.6/S+D Module
•Good knowledge of Microsoft applications (Outlook, Word, Excel, Power Point) and Internet
•Language Skills: German and English is a must, French is an asset
•Communicative, flexible and open-minded personality
•Good telephone skills
•Able to prioritize when under pressure