Beschreibung
On behalf of our major client in Solothurn we are looking for contract resources (over 20 open positions) as a Complaint Handling Manager
Responsibilities involve
- Legacy review and remediation action of complaint files according to defined protocols.
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- Introduction of correction, respectively
- Prevention measures in cooperation with Quality
- Remediate Field Action documentation as applicable as per protocol
- Create the analysis/statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
Required skills:
Are you interested in this position? We are looking forward to receive your application.