Beschreibung
For our customer in Zurich we are looking for a
Change Manager for a Contract
Your responsibilities:
The Change Manager is responsible for ensuring that all changes are reviewed, receive necessary approvals, are implemented and verified. Actively supports and promotes quality and benefits of Controlled Service Environment (ensures, all elements of CSE are actively managed in his/her area or responsibility - Workload Analysis, Competency, Awareness and Training, Quality Circles, KGI/KPI) Ensuring the effectiveness and efficiency of the process change management Defining and agreeing upon which changes are assessed as emergencies (and by whom respectively) Creating management information Establishing priorities and categories for easy classification of changes To cooperate with the respective initiator by accepting the change request, logging them and then assigning each Change Request with a priority. To reject any Change Request which appear unworkable To decide which persons attend the meetings, to whom the individual change requests are assigned and to decide what areas of expertise are required To work with all necessary parties to coordinate the development, testing and implementing of changes in accordance with the prescribed schedules To check all outstanding change requests that need to be reviewed Required Skills:
Business & Management Processes IT Service Operation Risk management Project management Certification: ITIL Expert (or minimum ITIL Service Operation module) Staff management Englisch and German If you are interested in this position please do not hesitate to send us your CV electronically