Beschreibung
For a project at our client's site, an international bank based in Zurich, we are looking for an experienced
German speaking Senior Business Manager – IT / Business Support
Please be aware that this is a role within a sensitive environment. You'll have to undergo a background screening, which takes some additional time.
Your Qualifications:
- 5+ years experience in IT Production Support, Compliance Operations or Business Integration role with high technical background and expertise
- Good understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities
- Ability to read and understand code, write scripts, query databases and scrutinize dense log files
- Practical skills with Unix, MS Server, Splunk, Tableau, etc.
- Very good understanding of regulatory projects, business operation and compliance disciplines
- Coping with high pressure and complex project and delivery environment (agile)
- Friendly attitude, hands-on, the ability to interact well with user and clients
- Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships
- Proper technical understanding and experience in large scaled IT projects
- Experience in dealing with high-profile clients over all hierarchical levels insight the back
- Fluent presentation skills in English and German
Your Responsibilities:
- 1st & 2nd Level Business Support
- Direct client interaction on user enquiries
- Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of our products
- Coordination and alignment with Product Owners and development teams around the globe
- Incident alignment with all support functions
- Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function
- Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
- Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
- Ad-hoc task force requests on case basis
- Strong collaboration with product owners, project teams and development teams globally
- Ensure data correctness and apply corrections
- Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
- Providing support with task force activities in the event of critical incidents
- Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement discipline
Off to new destinations! Apply now directly on or contact our team on .