Senior Project Manager SAP/Salesforce, Scrum Master, Test Manager, Business Analyst

Company: iET (Freelancer) (Switzerland)

* Managing Salesforce.com development and implementation projects for a client in Sweden.
* Managing Salesforce development team in Poland.

(PMO, CRM, MVNO, Business Intelligence)
Company: CANAL+ (media-satellite-pay-TV, Poland)

* Managing company-wide Transformation Program, leading Strategic Projects (Implementation and
development of mobile telecommunication services based on MVNO model) and PMO.
* Managing CRM transformation program and operations (customer service satisfaction (improvement
NPS by 10 pts), churn (improvement by 1pp), ARPU (stabilization) and reduction of the
workforce (from 1200 to 900) - until Oct-2016.
* Salesforce.com Customer Community Project (Feasibility Study)
* Transformation into agile CRM systems development. Implementation of a new system testing.
* Responsible for creating and delivering Business Intelligence Development Roadmap.
* Managing regular Top 50 Management Communication Meetings and monthly KPI dashboards.

Company: COTIS e-Health (start-up, Poland)

* Co-founder and Investor of start-up e-health company. Getting financing for the startup.
* Managing business development and creation of a cloud platform for healthcare professionals
and medical practices integrating on-line communication with patients, Electronic Health
Records and patient Personal Health Records.
* Dedicated system for collecting medical data based on OpenMRS solution.

Company: REISS Group (co-founder) (Poland, UK)

Various Projects:
* Leading IT Healthcare Transformations: Business Transformation Project including ERP and
Hospital Information System (HIS); Medical requirements gathering and alignment (paediatrics,
obstetrics, gynaecology, psychiatry, orthopaedics, surgery). Recovery of troubled HIS
transformation project and design of IT governance processes (two hospitals, Poland).
* Managing IT Transformation Program (BIG Infomonitor, financial services, Poland).
* Managing IT Transformation Program (Orange Poland, telecommunication, Poland).
* Managing Commercial and Technical Re-Launch Programme of Virgin Mobile Poland (MVNO,
telecommunication, Poland); new CRM and e-commerce system implementation on Amazon Web
Services; new sales operations and new sales mobile system based on Salesforce platform.
* Managing IT Streams (infrastructure, data migration and testing) of Huawei's BSS
Transformation Program for Virgin Media, telecommunication, UK).

Company: P4 (mobile network PLAY, Poland)

* Responsible for Change Management Program consisting of Projects and Task Forces focused on:
Top Line improvements, Operational Costs reductions, Customer Experience, Network Utilization,
Performance Management, Project Management and Project Portfolio Management, Process
Management, Innovation Management, Knowledge Management, Talents Management.
* Project Manager of a merger of P4 with Germanos (sales network).
* Improving company efficiency through process and organizational changes. Architect of the PMO.
* Implementation of Business Process Management (enterprise business process architecture,
process diagrams, process management training) and process improvements.

Company: P4 (mobile network PLAY, Poland)

* Responsible for IT department set-up, system implementation and operations (software and
hardware) - including: start-up system architecture design and delivery of IT Project
Portfolio (programs and projects) supporting critical business processes (eTOM based).
* SAP Implementation Program for two P4 Group companies: FI/CO, Human Capital Management, Supply
Chain, Sales, Asset Management, NetWeaver (Portal, XI/PI) and Business Warehouse.
* Billing (Comverse Convergent Billing System) - Intelligent Network and Billing processes.
* Revenue Assurance, Fraud Prevention and Interconnect Settlement.
* Business Intelligence (Data Warehouse, Business Analytics, SAS-P4 Partnership Program).
* Development of custom applications: Web Portals, Internet Self-care, e-shop, CRM/Customer
Care.
* Establishing and leading corporate-wide security management program.
* Creating and running company-wide IT Project Portfolio Management meetings.
* Managing Business-IT relationships and alignment (Sales, CRM, Finance, Marketing, Network).
* Recruitment and Team development from 5 to 60 people.

* Managing CRM Program | Country Representative to T-Mobile International CRM Tech Team.
* Leading the implementation of franchise sales channel and internet self-care customer service.
* Managing the implementation of Analytical CRM-Campaign Management System (Chordiant).
* Supervising integration of customer service and self-service system with Intelligent Network
Platforms (consumer prepaid platform and business virtual private mobile network platform).
* Alignment of business and system architectures to eTOM.

Company: AT Kearney (Poland, Germany, UK)
* Stream lead in reduction of receivables from the automotive industry in IT global service
provider in Europe (DE, UK). Implementation of changes in SAP system.
* Lead for development of e-Banking strategy on the post-merger banking strategy project.

Company: Company: PTC (mobile network: Era / T-mobile Poland) (Poland)
* Implementation and enhancements to Financial and Controlling (FI-CO) processes using SAP R/3.
* Implementation of SAP Human Capital Management (HCM) and Supply Chain (MM) processes.
* Managing Projects; Vendor selection and procurement. Creating SAP User Support Group.

* Development of Budgeting and Controlling processes and system concepts in two power plants.
* Audit of financial statements and financial reviews of banks and companies.