Senior Sales Manager, Senior Collector, Head of Sales and Operations

- Acquisition of new customers for B2B debt collection in the corporate and key-account sector
mainly talking to CFO, General Managers and Procurement
- Analyzing processes within the structure of the prospect to offer tailor made solutions
- Identifying and developing sustainable relationships with key accounts at both strategic and tactical
level.
- Key Account Management
- Driving and managing the entire sales process
- targeting top prospects, identifying client solutions, negotiating and closing.
- After sale meetings and customer satisfaction surveys
- Representation and presentation on events, fairs and congresses
- Responsible for the revenue from uninsured business in the assigned area
- Complaint handling

- Collecting international claims above 50.000€
- Negotiate with debtors, solicitors, insolvency practitioners and our international staff
- Negotiate repayment schedules within given competences
- Negotiate compromises and full and final settlements within given competences
- Project leader to reduce own AR heading 7 people
- Optimizing processes for efficiency and customer satisfaction
- Teamcoordinator for junior staff




- Complaint handling

- Maximizing sales performance through delivering an exceptional customer experience, people
management and cost control.
- Generating new business by leveraging existing relationships, prospecting and cold calling
- building up and leading the customer service team, aftersales team and account management
- managing fulfillment and shipment
- monitor carriers and negotiate prices
- Developing KPI for more transparence and profitability
- Targeting and opening new markets
- Pricing and developing new products after analyzing the market
- Cross and Upselling
- Responsible for company presentation at the POS
- Leading a team of 18 in house and field agent
- Hiring and developing staff
- 1 on 1 feedback talks to evaluate efforts and train staff

KEY COMPETENCIES:
- Ablility to manage and outline complex processes
- finding solutions fast and implement
- Excellent verbal and written communication skills.
- Constantly looking at way to improve performance, achieve set targets and build the company's
brand
- Creating long lasting business relations with customers
- Sell through quality not price
- hire, train and maintain staff