28.04.2025 aktualisiert
Premiumkunde
100 % verfügbarSenior UX/UI Designer & UX Consultant | CRM, Service Design, Customer Experience & Design Systems
München, Deutschland
Weltweit
Master of Advanced Studies in Design Research / Design Culture, Zurich University of the ArtsÜber mich
With 15+ years of experience I designing digital products, customer journeys, and engagement platforms, helping teams create user-centered, data-driven, and scalable digital experiences. I enjoy transforming complex challenges into clear, intuitive, and impactful digital experiences.
Skills
User Experience (UX)KommunikationsdesignDesign-StrategienDesign ThinkingUi-DesignUniverselles DesignInteraction DesignUi PatternsService-DesignUI TestingUsability TestingUser-Centered DesignModern UiUX WritingAndroid Ui
Core Strengths
- Translating complex business requirements into intuitive user experiences
- Building scalable design systems and reusable components
- Aligning business goals, user needs, and technical feasibility
- Cross-functional collaboration with Product, Marketing, CRM, and Development teams
- End-to-end product development from research and concept to implementation and optimization
UX Design & Strategy
- User Experience (UX) Design
- UX Strategy
- UX Consulting
- Human-Centered Design
- User-Centered Design
- User Research
- Qualitative Research
- Quantitative Research
- Usability Testing
- Heuristic Evaluation
- Customer Journey Mapping
- Persona Development
- Information Architecture
- Service Design
- Design Thinking
- Workshop Facilitation
- Stakeholder Management
- Requirements Engineering
- Data-Driven Design
UI Design & Product Design
- User Interface (UI) Design
- Digital Product Design
- Interaction Design
- Responsive Design
- Mobile-First Design
- Visual Design
- Visual Hierarchy
- Design Systems
- Component Libraries
- Pattern Libraries
- Accessibility (WCAG)
- High-Fidelity Mockups
- Prototyping
- Wireframing
CRM & Customer Engagement
- CRM Experience Design
- Customer Engagement
- Omnichannel Customer Experience
- Digital Customer Touchpoints
- Customer Retention
- Customer Activation
- Conversion Optimization
- Personalization Strategies
- Engagement Journeys
- Data-Informed Experience Design
Tools
- Figma
- Adobe Creative Cloud
- Adobe XD
- Sketch
- Axure RP
- Miro
- Mural
- Jira
- Confluence
Industries
- Healthcare
- Pharma
- Digital Health
- FinTech
- eCommerce
- Telecommunications
- Enterprise Software
- Industry 4.0
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2006
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Zertifikate
Certified Professional Requirements Engineering
IREB2026
Certified Professional for UX und HCD Management
UXQB2026
Certified Professional Usability & User Experience
UXQB2018