SaaS Customer Support and Technical Writer

You have an SaaS product you are proud of developing. Congrats! Do you by any chance need to make sure your clients know how to use your software. This is where I, and my experience as a tech support professional, enter the conversation.
Should we decide to work together, here is what I can do for you:
• Help your clients troubleshoot technical issues.
• Investigate bugs, write bug reports, and escalate to the relevant teams.
• Assist your clients via email, chat, social media, and online forums.
• Help onboard and train customers.
• Write and maintain the knowledge-base.
• Other duties, including invoice processing.

Why am I qualified to be doing any of this stuff? I am glad you asked.
•I am currently a technical writer handling coding articles for Classical Finance, which means explaining technical concepts is what I do everyday.
• I previously worked as a Customer Success Advocate at a leading Australian ed-tech SaaS company.
• I have hands on coding experience, thanks to a project I did for Food for All UK from 2020 to 2021 - this might come in handy when testing and escalating bugs.
• I graduated with a degree in Broadcasting and Journalism, which means I am professionally trained in both verbal and written communication.