29.05.2025 aktualisiert
100 % verfügbar
IT Operations with expertise in ITSM and ERP
Nuremberg, Deutschland
Weltweit
Master Optimisation & Modernisation of Enterprise (MOME)Skills
ZPLStrategisches ManagementInformationssicherheitComputerprogrammierungSAP Crystal ReportsEnterprise Resource PlanningFinanzmodellierungITILIt OperationsISO / IEC 27001It Service ManagementJD Edwards EnterpriseoneProjektmanagementMicrosoft VisioScrum
IT Service Management
Extensive experience in ITSM processes, ServiceNow implementation, and ITIL practices. Management of IT incidents, service requests, changes, and problems.
Leadership and Team Management
Proven track record in leading IT operations teams across multiple regions. Expertise in strategic planning, budget management, and fostering team collaboration.
Enterprise Resource Planning
Proficiency in JD Edwards EnterpriseOne Oracle ERP systems. Experience in logistics, inventory management, and financial modules implementation.
Project Management
Certified in PMP and SCRUM methodologies. Successful management of IT projects, including implementation of ITSM processes and ERP systems.
IT Infrastructure Management
Oversight of IT infrastructure and core operations. Ensuring reliability, efficiency, and security of IT services including different technological systems.
Technical Skills
Proficiency in ServiceNow, OMNITRACKER, Crystal reports, ZPL II Programming, PCL Programming, and various Microsoft tools including Visio, Project, and SharePoint.
Information Security
PECB Certified ISO/IEC 27001 Lead Implementer. Ensuring adherence to information security best practices and standards in IT operations.
Extensive experience in ITSM processes, ServiceNow implementation, and ITIL practices. Management of IT incidents, service requests, changes, and problems.
Leadership and Team Management
Proven track record in leading IT operations teams across multiple regions. Expertise in strategic planning, budget management, and fostering team collaboration.
Enterprise Resource Planning
Proficiency in JD Edwards EnterpriseOne Oracle ERP systems. Experience in logistics, inventory management, and financial modules implementation.
Project Management
Certified in PMP and SCRUM methodologies. Successful management of IT projects, including implementation of ITSM processes and ERP systems.
IT Infrastructure Management
Oversight of IT infrastructure and core operations. Ensuring reliability, efficiency, and security of IT services including different technological systems.
Technical Skills
Proficiency in ServiceNow, OMNITRACKER, Crystal reports, ZPL II Programming, PCL Programming, and various Microsoft tools including Visio, Project, and SharePoint.
Information Security
PECB Certified ISO/IEC 27001 Lead Implementer. Ensuring adherence to information security best practices and standards in IT operations.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2025
Sprachen
DeutschGrundkenntnisseEnglischverhandlungssicherFranzösischverhandlungssicher
Projekthistorie
Responsible for overseeing the infrastructure and core operations that keep the organization's IT services running smoothly. Managing a team of IT professionals & Experts and ensuring the reliability, efficiency, and security of IT Services including different technological systems.
Responsible for managing the daily performance, availability, and stability of the organization's IT infrastructure and systems. Leading a team of operations staff, coordinate incident resolution, and ensure adherence to operational best practices and service standards.
Definition and Implementation of ITSM processes in Service Now: Manage IT Incidents, Manage IT Service Requests, Manage IT Changes, Manage IT Problems, Manage IT Continuity, Manage IT Events, Knowledge Management. Environment Leadership, Team Management, ITSM processes Implementation ServiceNow