19.03.2026 aktualisiert
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Senior Salesforce Consultant and Product Manager - Sales Cloud & Service Cloud Specialist
Munchen, Deutschland
Weltweit
MBA in Business ManagementÜber mich
Senior Salesforce Consultant with 10 years delivering Sales Cloud & Service Cloud solutions for enterprise clients across 30+ countries. Expert in requirements engineering, solution design, CRM strategy, and Agile delivery. Based in Munich
Skills
APIsAgile MethodologieArchitekturZeichnung (Architektur)Atlassian ConfluenceAtlassian JiraAutomatisierungMicrosoft AzureBusiness Process Model And NotationKundenbeziehungsmanagementBusiness Process MappingCase ManagementKundenerfahrungChange ManagementBeratung
Senior Salesforce Consultant and Product Manager with 8+ years of experience delivering enterprise CRM solutions across Sales Cloud and Service Cloud for global clients spanning 30+ countries.
Core Expertise:
- Salesforce Sales Cloud & Service Cloud: solution design, configuration, Flow automation, reporting & dashboards, case management, data migration
- Requirements Engineering: business process analysis (BPMN), functional specifications, gap analysis, user stories, acceptance criteria, UAT coordination
- Solution Design & Architecture: technical specifications, integration design (Salesforce + SAP), API specifications, data modeling, architecture blueprints
- CRM Strategy & Advisory: customer journey optimization, digital transformation consulting, platform evaluation, stakeholder workshops
- Agile Delivery Leadership: Scrum (8+ years), sprint planning, backlog management, release governance, cross-functional team leadership (up to 80 people)
- Change Management: adoption strategy, training design, rollout coordination across 20+ sites
Tools: Salesforce, Jira, Confluence, Azure DevOps, Miro, Figma, Advanced Excel, SAP (integration)
Key Results:
- Reduced case resolution time by 75% (2 days → 8 hours) through Service Cloud workflow redesign
- Delivered 50+ features across 20+ customer sites with 88% sprint predictability
- Led Salesforce + SAP integration standardization across 5 countries
- Drove 25% NPS improvement through data-driven KPI frameworks
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2024
Sprachen
DeutschGrundkenntnisseEnglischverhandlungssicherPortugiesischMuttersprache
Projekthistorie
Hands-on CRM solution design and client advisory for global enterprise customers. Led CRM 2.0 platform redesign across Sales Cloud and Service Cloud, acting as trusted advisor to stakeholders across 30 countries.
CRM consulting and product ownership for global customers. Combined client-facing advisory with roadmap leadership across 5 teams delivering Salesforce solutions in multiple countries.
Ran Design Thinking workshops with clients to gather requirements, map customer journeys, and deliver CRM-centered MVPs with prioritized backlogs and 2-year roadmaps.