21.04.2026 aktualisiert
100 % verfügbar
IT Ops Manager | 24y Bloomberg EMEA | Incident & Service Delivery | AI for Ops | FR EN PT
Meyrin, Schweiz
Schweiz +3
Diploma, System and Network/LAN-WAN Managementinfo: Schweiz, Großbritannien, Frankreich, Brasilien
Über mich
IT Operations leader, 24 years in financial services. Ran 24/7 EMEA ops across 140+ sites, 15 engineers, 4 countries. 99.9% uptime, 40% faster incident resolution, 100% Sev1 in under 1 hour. Bloomberg, LSEG, Reuters. AI for ops. Trilingual FR EN PT. Geneva. Available now.
Skills
Incident-ManagementIt OperationsGrafanaCisco
IT Infrastructure Operations Management
Leadership of 24/7 IT operations teams across distributed EMEA environments with focus on mission-critical infrastructure for financial services clients
Incident Management and SLA Optimization
Expertise in reducing incident duration by 40% through SLA restructuring, proactive monitoring, and achieving 99.9% availability across EMEA financial services infrastructure
Multi-Vendor Environment Coordination
Coordination of complex multi-vendor environments including Cisco, Juniper, HP, and Dell with zero production downtime achievement
ITIL and Governance Frameworks
ITIL-Aligned Governance implementation and ITIL 4 Foundation certification with focus on service management best practices
Cloud Technologies and AWS
AWS Cloud Practitioner certification with experience in cloud infrastructure management and migration strategies
Agile Methodologies and Project Management
Agile PM with Honors certification and implementation of agile methodologies in operations environments
Network and System Administration
Network/LAN-WAN management expertise with focus on hotel chains and financial district implementations
Monitoring and Performance Optimization
Advanced monitoring capabilities using Splunk and Grafana for proactive infrastructure management
Leadership of 24/7 IT operations teams across distributed EMEA environments with focus on mission-critical infrastructure for financial services clients
Incident Management and SLA Optimization
Expertise in reducing incident duration by 40% through SLA restructuring, proactive monitoring, and achieving 99.9% availability across EMEA financial services infrastructure
Multi-Vendor Environment Coordination
Coordination of complex multi-vendor environments including Cisco, Juniper, HP, and Dell with zero production downtime achievement
ITIL and Governance Frameworks
ITIL-Aligned Governance implementation and ITIL 4 Foundation certification with focus on service management best practices
Cloud Technologies and AWS
AWS Cloud Practitioner certification with experience in cloud infrastructure management and migration strategies
Agile Methodologies and Project Management
Agile PM with Honors certification and implementation of agile methodologies in operations environments
Network and System Administration
Network/LAN-WAN management expertise with focus on hotel chains and financial district implementations
Monitoring and Performance Optimization
Advanced monitoring capabilities using Splunk and Grafana for proactive infrastructure management
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2025
Sprachen
EnglischMutterspracheFranzösischMuttersprachePortugiesischMuttersprache
Projekthistorie
Led 24/7 IT operations for Bloomberg's premium institutional client base across 140+ EMEA sites. Full accountability for infrastructure uptime, incident response, and team performance across four countries. Managed 15 engineers.
Built operational reputation across the Paris financial district. On-site support for 10,000+ professional clients at major French banks. Same-day resolution in time-critical trading scenarios.
IT infrastructure implementations across hotel chains in three countries. Improved system performance by 15% through strategic HP system upgrades.
Zertifikate
Cisco AI Business Practitioner
Cisco2026
Agile Project Management (With Honors)
University of Colorado Boulder2025