SAP CRM Senior Consultant, SAP CRM Senior Consultant, Project Lead External Service Development

Activities: Customer Care /Call Center
Customer Fressnapf is implemeting CRM 7.0 EHP 2. Today
they have got two Call Centers teams in place which needs to
be integrated into SAP CRM.

- Subproject Lead
- Design Processes
- Development
- Coordination of development
- Training

Activities: Customer Segmentation Database
Customer Adidas AG creates a new global solution to
segment all customers with an new template based on SAP
CRM 7.0 EHP 2.

- Project Management
- Design Processes
- Development
- Training
- Roll Out to all countries

Activities: Sales & Marketing Solution Germany


Upgrade SAP CRM 4.0 to 7.0 for Sales Processes

- Development

Activities: Reebok CrossFit Template
Customer Adidas AG creates a new template based on SAP
CRM 7.0 for Reebok CrossFit

- Design and coordinate processes
- Development
- Training

Activities: Upgrade SAP CRM from 5.0 to 7.0
Customer Adidas AG performed a redesign and harmonization
of IC processes and an upgrade to SAP CRM 7.0

- Design and coordinate processes
- Coordination of development team
- Implementation
- Training
- Documentation

Activities: SAP CRM 5.0 - IC Roll Out Italy
Customer Adidas AG runs an Interaction Center based on
SAP CRM 5.0 in Europe. Template Roll Out to Italy.

- Design processes
- Implement processes
- Training
- Test
- Documentation

Activities: SAP PS - Interface design and implementation
Customer Carrier Kältetechnik implements a new sales tool
which has to be integrated into the existing SAP landscape.

- Interface concept design
- Implementation of interfaces between third patry sales
tool and SAP PS
- Test
- Documentation

Activities: SAP CRM - Creation of new customer sales
template
Upgrade of the existing SAP CRM 4.0.

- Design and map old processes to the new processes
- Program customer enhancements
- Test documentation

Activities: SAP CRM - Creation of new customer service
template
Customer EON IS completely re-specified and re-mapped its
entire call center procedures by implementing mySAO CRM
2007.

- Implement processes
- Test documentation

Activities: SAP CRM - Control of global sales processes

- Coordinate and implement the CRM template in the
countries
- Responsible for globally standardized SIS sales
processes
- Implement processes in the countries
- Create training documentation for the sales process as
per the CRM system

Activities: SAP CRM - Standardization of global sales
template

Upgrade of data centers in Spain, Asia, Russia and Austria
from Release 5 template to Release 6 (based on mySAP CRM
2007).
Integration of country-specific localizations into the global
template based on the central CRM specifications of
CRM@Siemens and the future integration of the Spain data
center into the Austria data center.
- Create project plan
- Estimate costs and coordinate project resources
- Assess and design localizations in the global template

Activities: SAP CRM - Implementation of the Lead
Opportunity Management blueprint

Implementation in the Opportunity Management team on the
basis of mySAP CRM Release 5.1 (first version of current
CRM 2007).

- Coordinate project resources
- Set up schedule and budget
- Implement the Opportunity Management blueprint
- Integrate leads and opportunities
- Structure opportunities and sub-opportunities
- Design concept for globally standardized partner search
- Create standardized screen design

Activities: SAP CRM - Blueprint for Lead Management and
Opportunity Management modules

Creation of a sales process for global use at Siemens.

- Collect sales process requirements
- Integrate the process for leads, opportunities and subopportunities

Activities: SAP CRM - Template rollout

Responsible for the implementation of the Siemens global
CONCORD template.

- Coordinate project resources
- Hold customer meetings
- Customization
- Test coordination
- Translations

Activities: SAP CRM, CS -
Analysis of legacy CRM procedures; comparison
of R/3 CS vs. mySAPCRM Service
In charge of a team of six consultants working on linking and
integrating CRM systems into the new CRM system of
Siemens's Regional Organization Germany.

- Analyze legacy systems
- Create an interface concept for system links/replacements

Comparison of features of R/3 Service vs. mySAP CRM
Service with respect to:

- Mobile client
- Invoicing
- Technician dispatching
- Repair process

Activities: SAP CS,MM -
Rollout of mobile service solution in Japan

Rollout of a mobile solution for service technicians. Linking of
PDAs to an SAP R/3 CS Service solution.

Activities: SAP CRM - Developments in CRM 4.0 Online

- Programming in marketing field
- Implement order changes in CRM and transmission of
changes to mobile clients

Activities: SAP SD, MM - Template rollout

Rollouts in Denmark, Poland, Slovakia and Czech Republic

- Execute SAPscript adaptations
- Data migrations:
- Open items in A/R and A/P
- A/R transfer
- Transfer of balance sheet and P&L data
- Design interfaces for material consumption in branches
(via EDI and ALE); linkage to non-SAP POS systems
- Program interfaces for the retail trade

Activities: Developments in CRM 4.0 Online

- Create search aids
- Execute program adaptions in the CRM field

Activities: SAP CS - Design and implementation of update
handling

Creation of an accounting process for headquarters to credit
payments for services in the countries.
Programming and support for the process developed in-house
and implementation in SAP. Creation and enhancement of
programs.

- Program dialogs
- Create e-mail messages in Outlook with Word
attachments from within SAP
- Develop R/3 service process

Activities: SAP CS, MM - Rollout of mobile service solution

Design of service procedures (call handling, return handling,
dispatching, etc.); programming of interfaces in SAP for the
communication between SAP R/3 and Palm PDAs, including
the posting of:

- Material transactions
- Travel expenses
- Work hours, etc.

Activities: SAP MM, SD - Design of intra-company clearing


- Design and implement EDI processes in the MM/SD
environment
- Customize EDI and ALE links; program user exits
- Process faulty Idocs via SAP workflow
- User training

Activities: SAP MM SD - Rollout of MM template (service
technician solution)
- Customize MM and SD modules
- Test processes and workflows
- Set up EDI link
- Set up ALE link
- Make SAPscript changes

Activities: SAP MM SD - Rollout of MM template (service
technician solution)
- Customize MM an SD modules
- Test processes and workflows
- Set up EDI link
- Set up ALE link
- Make SAPscript changes

Activities: SAP MM - Dialog programming


Implementation of an ABAP report
List generation with ALV Grid.

Activities: SAP SD - Development

- Implement a report (direct input): Order currency
conversion
- Prepare documentation

Activities: SAP CS - Master data migration
Data migration from various legacy systems to R/3.
Use of SAP LSMW to import the following master data:

- SD orders
- SD contracts
- Proposals
- Open items (FI)
- Migration documents

Activities: SAP MD,MM - SAP R/3 migration

- Migrate customer data
- Migrate supplier master data
- Migrate purchasing records
- Prepare report documentation