02.04.2025 aktualisiert

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IT Service Management Consultant

Bad Endbach, Deutschland
Nur Remote
BSc. Computer Science
Bad Endbach, Deutschland
Nur Remote
BSc. Computer Science

Profilanlagen

CV.pdf

Skills

InnovationJavaHTML5AutomatisierungMicrosoft AzureGeschäftsprozesseC#C++InformationssicherheitDatenbankenDatenmanagementMobile Device ManagementDigitalisierungApache HadoopSkalierbarkeitInfrastrukturInnovationsmanagementIt Service ManagementJythonPythonPostgreSQLMariaDBMicrosoft Sql-ServerMongoDBMySQLOracle FinancialsScrumAzure Active DirectoryRisikoanalyseService DeliveryWeb ServicesAzure AutomationVerwaltungstätigkeitenAzure PowerShellKubernetesSicherheitsbestimmungenDocker
As an enthusiastic IT consultant with a profound passion for technological innovation, I possess extensive experience in areas such as IT Service Management, Mobile Device Management, Microsoft 365 / Azure Administration, and IT Infrastructure.
With my expertise, I support businesses in optimizing their IT infrastructures, enhancing security, and effectively managing digital transformation.

My competencies include:
  • Implementing and managing IT Service Management solutions to optimize operational processes and ensure high-quality service delivery.
  • Broad knowledge in Mobile Device Management, encompassing the deployment and management of mobile devices to support a secure and efficient work environment.
  • In-depth expertise in configuring, managing, and securing Microsoft 365 and Azure environments to foster collaboration and productivity.
  • Experience in developing and implementing IT infrastructure strategies focused on reliability, scalability, and security.
  • Practical experience with a variety of database systems, including MS SQL, MariaDB, MongoDB, and Oracle, enabling me to design and maintain robust data management solutions.
  • Proficiency in integrating IT systems using web services, facilitating the networking and automation of business processes.
  • Ability to conduct detailed analyses of IT security to identify risks and develop preventive measures to protect company data and infrastructures.

As someone who is always eager to evolve and stay abreast of the latest technological advancements, I seize every opportunity to learn new skills and expand my knowledge.
This approach allows me to develop innovative solutions that create real value. Based on my experience, I look forward to collaborating to overcome IT challenges and realize digital ambitions, remaining open to a wide range of projects.

Erfahrung

Berufserfahrung5 - 10 Jahre
Freelancer seit2023

Sprachen

DeutschMutterspracheEnglischverhandlungssicher

Projekthistorie

Service Management Consultant & Developer

Öffentlicher Dienst

>10.000 Mitarbeiter

Business Process Development for automatic IaaS setup & delivery for a government agency.
  • Implementation of Self-Service forms for ordering IAAM Services, such as Cloud Servers & virtual Networks
  • Analysis & implementation of business processes for asset management, delivery of the IaaS product & billing
  • DevelopmentofWeb-APIInterfacesforautomaticcreation&setupofnetworks, servers & containers

IT Service Management Consultant

Öffentlicher Dienst

1000-5000 Mitarbeiter

IT Service & Asset Management Implementation of central IT Service Management for a consolidated IT branch of a german citiy.
  • Consulting for System Architecture & Configuration
  • Definition & setup of roles & privileges for collaboration of multiple agencies in one system
  • Automation of Asset collection & live cycle management for IT and facility assets
  • Definition & implementation of purchasing processes multiple departments - from offer collection to delivery
  • Implementing interfaces for Asset collection, reporting & notifications
  • Creation of Change Management procedures using Asset & Service data for Impact & Approval evaluation

Business Analyst & Service Architect for IT Service Management

Pharma und Medizintechnik

>10.000 Mitarbeiter

Integration of ServiceNow as ITSM System for a Pharma company
  • Analyzing user & IT requirements for implementing an IT Shop
  • Designing the Architecture for of a new centralizes IT Shop
  • Analyzing & documenting the responsibilities for each service offering
  • Designing delivery processes for each service offering with the responsible stake holders
  • Coordinating the service offering implementation with development teams of the service provider
  • Testing & verifying the implementation & design of the webshop
  • Supporting the rollout & monitoring of new service offerings

Business Analyst for a IT Service Management System

Global operating pharma

Pharma und Medizintechnik

>10.000 Mitarbeiter

Administration, Development & Change Control of a Ivanti Service Manager (ITSM) System for a globally operating pharma
 
  • Leading a Team of Service Management consultants & developers during the company enhancement of an Ivanti Service Manager ITSM System
  • Documenting & testing requirements in a regulated environment for a system containing critical medical patient data
  • Documenting, planning & communicating changes & system downtimes
  • Coordinating & reviewing sprints with the developers
  • Documentation & mitigation of deviations
  • Implementation of new IT Change Management procedures
  • Implementation of automated asset monitoring & incident creation
  • Implementation of new interfaces for automatic collection of asset information from various global management systems (SCCM, MobileIron Cloud, SolarWinds, ...)
  • Implementation of new IT service offerings with automated fulfillment processes

Infrastructure Architect for Microsoft Endpoint Management

Sonstiges

50-250 Mitarbeiter

Implementation of End-user Device Management solution for a personnel service provider
  • Setup Microsoft Endpoint Manager (formally Intune) for iOS, Android, Windows &MacOS Client Management
  • Configuration of zero touch enrollment iOS & Windows clients
  • Setup of profiles for security settings, including passcodes, encryption & sharing best practices
  • Support during enrollment of existing devices
  • Integration of device management into the user onboarding & training process

Solution Architect for a Cloud VDI Infrastructure

Sonstiges

50-250 Mitarbeiter

Design & Implementation of a Microsoft Windows Server Cloud VDI Infrastructure (green field) for a personnel service provider
  • Analysis of functional requirements for secure remote collaboration
  • Architecture design including Network, Servers, Databases, Firewalls & existing ERP Software
  • Implementation & coordination of dependencies with involved IT service providers
  • Creation of an Active Directory domain with Azure AD synchronization, group policies & access right management
  • User onboarding & training
  • Ongoing support of the platform & software

Analyst & Developer for Microsoft Power Platform

Sonstiges

10-50 Mitarbeiter

Setup of Microsoft SharePoint, PowerApps & Power Automate for a custom low-code time management system for a personnel service provider
  • Development of custom Microsoft power apps as Forms for viewing & editing SharePoint lists
  • Development of custom Power Automate Flows (formally Microsoft Flow) for automating approval processes, document routing & updates of Calendars & SharePoint
  • Integration of Microsoft Power Automate with custom developed Web-APIs & inhouse Android & iOS Apps

Business Analyst & Solution Technician for EMM

Pharma und Medizintechnik

>10.000 Mitarbeiter

Global End User Device Management implementation for a globally operating pharma company
  • Implementing POCs & analyzing cost & requirement satisfaction
  • Planning & documentation of Infrastructure & security architecture for a globally useable EMM & VPN solution for Tablets & phones
  • Shareholder interviews & requirement engineering
  • Implementation & configuration including coordination of Manufacturers & Vendors
  • Implementation & verification of a zero-touch migration interface between the old & new EMM solution
  • Writing of end user communications, instructions and planning of project timelines
  • SME support during the migration of 2,000 iPads used for commercial operations.

Architect & Technician for a Managed Service Provider

Internet und Informationstechnologie

< 10 Mitarbeiter

Implementation of a Microsoft Azure MSP Concept as Managed Service Provider
  • Setup of Microsoft 365 for multiple customer companies
  • Planning & documenting a licensing concept
  • Creating an Access & Administration concept
  • Setup of Azure AD, Exchange, SharePoint, Teams, Planner etc. for multiple managed customer tenants
  • Providing IdP Services for Single-Sign-On in Non-Microsoft services
  • Integration of Microsoft Teams Phone System
  • User manuals & trainings for Multi-Factor-Authentication

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