30.11.2024 aktualisiert
RM
100 % verfügbar
Experienced Solution Architect and Product Manager
Deutschland
Weltweit
Bachelor of Engineering, Anna University, ChennaiSkills
APIsAgile MethodologieKünstliche IntelligenzData AnalysisMicrosoft AzureKundenbeziehungsmanagementStrategisches ManagementVerbraucherverhaltenCall-CenterCloud ComputingVermarktungCustomer Interaction Management (Software)Google AnalyticsProdukt ManagementSalesforce.Com
Solution Architecture
Expertise in designing and developing complex solutions for Corporate Contact Center Technology, integrating multiple systems and technologies.
Product Management
Strong experience in product management, including strategic direction, roadmap planning, and lifecycle management from conception to commercialization.
AI and Cloud Technologies
Proficiency in implementing Conversational AI using Google Dialogflow and Azure AI applications, as well as working with various CRM systems and cloud platforms.
Data Analysis and Analytics
Skills in data analysis, Google Analytics, and integrating website analytics for consumer behavior insights.
Agile Methodologies
Experience in leading and motivating multiple concurrent agile development teams as a Product Owner.
API Integration
Extensive work with APIs for seamless communication and enhanced agent experience in contact center solutions.
CRM Systems
Proficiency in various CRM systems including Salesforce, SAP CRM, and ServiceNow for integration and management.
Expertise in designing and developing complex solutions for Corporate Contact Center Technology, integrating multiple systems and technologies.
Product Management
Strong experience in product management, including strategic direction, roadmap planning, and lifecycle management from conception to commercialization.
AI and Cloud Technologies
Proficiency in implementing Conversational AI using Google Dialogflow and Azure AI applications, as well as working with various CRM systems and cloud platforms.
Data Analysis and Analytics
Skills in data analysis, Google Analytics, and integrating website analytics for consumer behavior insights.
Agile Methodologies
Experience in leading and motivating multiple concurrent agile development teams as a Product Owner.
API Integration
Extensive work with APIs for seamless communication and enhanced agent experience in contact center solutions.
CRM Systems
Proficiency in various CRM systems including Salesforce, SAP CRM, and ServiceNow for integration and management.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2024
Sprachen
DeutschgutEnglischMutterspracheFranzösischgut
Projekthistorie
Responsible for analysis, design, development and roll-out of Corporate Contact Center Technology (Genesys) solutions globally. Designed Conversational AI and integrated multiple CRM systems.
Managed Genesys Products focusing on engagement and customer experience. Developed 'Predictive Routing' application, defined digital roadmaps, and integrated analytics platforms.
Led engineering teams in delivering new features, improving customer experience, and driving KPIs.