Hybris Solution Consultant, Senior Consultant, Consultant

Key responsibilities

* Account management, Service management and Delivery management
* Manage customer expectations and interactions with customer management
* Sell onsite-offshore work packages
* Invoicing and collections of the business engagements
* Create and present IT solutions to the customer
* To influence creation of projects from client's pain areas or strategic intent
* To architect an engagement or project in terms of team structure, roles/responsibilities
* Execution of projects in onsite/offshore delivery model - work allocation across location,
responsibilities of different stakeholders, touchpoints, hand-off mechanisms, governance,
communication channels, metrics, process framework




* Presenting capabilities to customers including CXOs, xVPs
* Build capabilities of teams across locations

Key projects
Project Name : A major RFP for a global telecom operator to launch its global instance of CPQ
application Objective : Lead the RFP to provide solution needed to roll out CPQ functionality to its
multiple OpCos and win the engagement for TechM

Role : RFP Lead (Owned the RFP response and presented the response to the IT and Business
management of the company)
Engagement Details :
* Lead the RFP to prepare response in all aspects (technical solution, delivery structure and
* approach, commercials, etc) Ensured compliances to all requirements and solution addressing all of them

* Managed and demonstrated the PoC of the application
* Defended the RFP response with business and IT stakeholders
* Finalized the work order and established work package for due diligence work to start with
one OpCo Outcome :
Won a strategic 3 year contract to become the System Integration Partner for the operator to roll out
CPQ solution at various OpCos globally including AMS and Testing services

Project Name : Business Process and CRM audit for an East European operator
Objective : Identify issues / challenges with the current business processes and the CRM
implementation and suggest mitigation strategies
Role : Engagement Lead (Sold the concept to the CIO, Lead the engagement and finally presented the
report to the company board)
Engagement Details :
* Understand situation on ground (collect metrics, pain points, operational challenges, business
imperatives through workshops, shop visits, demos)
* Business Process Gap Analysis and Benchmarking against industry standards
* Engineering Quality Assessment of the CRM solution and Benchmarking against standard
* Performance Assessment of critical applications and benchmarking against industry standardimplementation (out of box versus customization)

* Operational / Business KPIs
* Operate Assessment & Recommendations
* Define the Process-level & Architecture-level Mitigation plans and High-Level Implementation
* roadmap for the short term and strategic initiatives
Report very well received by the company board with short term initiatives already planned in the release cycles

* The company has involved TechM in the strategic transformation program which will change
the way they do the business, run the operations, drive the IT changes and innovate in the
market


Project Name : A major RFP for a cable operator in Netherlands to launch its MVNO operations
Objective : Lead the technical solutioning needed to roll out MVNO services for the cable operator and
win the engagement for TechM
Role : Technical Solution Lead (Owned the technical architecture and presented the deigns to the
Architecture group of the company)
Engagement Details :




* Lead the architecture group to clearly articulate the high level business cases, business
services, new component designs (Integration - TIBCO, Fulfillment - Sigma, Identity
Management - Oracle and Mediation services - Comptel), data model (transactional and
assets), integration (Web services, JMS) with the potential deployment details
* Ensure end to end traceability of the business cases to the various aspects mentioned above to
ensure maximum of design gaps were addressed
* Suggest tactical workarounds for their current cable stack to handle the business cases
required for the MVNO launch
* Critical review the approach and implementation plans from the component teams to ensure
no slip in the design with no stress to the delivery teams at later stage
* Present the designs along with architecture to the Architecture teams to showcase our
technology prowess

Outcome :
* Won a strategic 5 year contract to become the System Integration Partner for the operator in
the Netherlands and the first release to support the MVNO Launch

JOCCI was the program for CRM convergence and transformation. Mobile lob CRM runs on home grown
application while fixed net runs on Siebel. The program was to do analysis of both the CRM and
propose the to-be CRM model that has to be built on Siebel platform.

As a CRM Architect was responsible -
* To analyze the Business requirements
* Study AS-IS CRM processes, identify challenges and issues associated with the current processes.
* Perform Root Cause Analysis for the identified gaps or pains.
* Prepare TO-BE CRM business processes
* Clearly understand and capture requirements
* Define and enhance CRM Telecom Business Processes of Sales, Service and Marketing
* Map CRM processes on the out-of-the-box screens/features
* Liaise with other vendors and partners in a competitive environment
* Identify and escalate issues impacting Business Analysis phase

The migration process is to support migration of BT Retail (i.e. it does not cover requirements around
migrating Openreach, Global Services and Wholesale) data from CSS onto the Matrix OSS ( Seibel CRM ,
Geneva Billing) and to convert the account to a standard WLR3 product on the EOI Openreach system.
The expectations were to map the legacy data with Strategic data into Siebel data and also manage
the migration. The migration was done successfully for over 16 million customers without affecting the
customer experience. The critical part of the migration was data analysis and mapping as one should
know both the stacks.

As a Mapping Solution Designer was responsible -
* Analyzing the Business requirements
* Proposing the mapping solution in order to support the requirement
* Identifying the initial impact on the field mapping area
* Preparing mapping validation and rules document
* Preparing the High Level Solution Design Document
* Coordinating with BT design assurance team

BT Retail had come up with high demanding project to improve the Right First Time (RFT). RFT is
measured from the Order capture to the first bill generation. BT Retail has set an overall target of
achieving 95% of RFT in its business by March 2009. This assignment is part of the same programme.
The aim is to identify the pain areas and find the gaps in the processes so that the customer
experience is increase and hence the RFT.

As a E2E Solution Designer was responsible -
* Analyzing the Business requirements
* Proposing the e2e solution in order to support the requirement
* Identifying the initial impact on the components
* Preparing Rapid Impact Analysis Document
* Preparing the High Level Solution Design Document
* Mentoring solution design team
* Coordinating with BT design assurance team

BT Openworld is BT's new global mass-market internet business offering ISP services to business
customers and consumers through different platforms focused on specific market segments. Connect
to Business (C2B) primarily offers ISP services to narrowband, broadband, LAN and satellite business
customers.
Basic Services offered are Account registration and administration, E-mail Administration, Web Hosting
/ Admin, Trade Park & Business Card application. Some of the Value Added Services(VAS) offered are
Internet Business Pack, Web & Mail domains, Online Shop and Payment, Internet Security Pack, Web
design service, FT SME- Integration with premium content gateway, Website Creator (Future VAS
offering), etc.

As a Solution Designer was responsible -
* Participate in Design discussion, extend support to development team to choose appropriate
approach and provide technical know-how
* Understand high level Business Requirements in functional areas
* Detail high level business requirements into implement able technical requirements and prepare
Requirement Specifications covering detailed use cases
* Propose point solutions (identify product gaps) for partner vendors.
Environment : Java, J2EE, EJB, JavaScript, Oracle, Windows NT, Rational Rose, Eclipse, Weblogic,
XML, Webservices, IBM MQ