Programm und Projektmanagement, Interimsmanagement (Operations)

Program Management responsibility (Head of Operations) for Germany, focusing on Consulting
services to Deutsche Telekom accelerating Microsoft O365 business (Digitalisation/ Workplace 4.0)

Main tasks:

Lead all operational processes for Modality Systems Germany, incl. Delivery, Finance, Resourcing as
well as partner/ sub-contractor management and Sales support.

Management of Modality service/product delivery to the German market

Management of partners and sub-contractors

Representation of Modality in commercial and delivery/planning/review contexts

Manage resourcing - internally and with partners - including role definition and recruitment

Additional tasks:

In conjunction with Sales team, actively introduce/upsell, as appropriate, Modality products/services to
complement/enhance agreed delivery

Track and QA delivery to customers including utilisation, acceptance and commercial coverage with
particular focus/responsibility for Deutsche Telekom related delivery and revenue recognition

Internal communication of German market/customer requirements, acting as 'customer champion' with
'business case' for resource alignment/funding

Ensure German delivery team has correct composition/skills to satisfy known and projected needs

Internal communication re general German market delivery and lessons learned to a wider Modality
audience and in Management forums

Maintain knowledge of key O365 provision, benefits/limitations and roadmap

Communication peers:

External: Customer, Partner, Subcontractor

Internal: Company/BU management (C-level, D-level), Sales, Product development, Product
management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources,
Technical support.

Work language:

English (prime), German

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Accounts in DACH
* Technology strategy owner for the assigned accounts for PGi
products/services or PGi integrations with Microsoft (S4B), Cisco
and market leading Video Solutions incl. proposal and Solutions
development.
* Ownership of customer relationships with technology groups,
product management, and service owners with SAP and Novartis
* Support introduction of Modality Systems GmbH to German Market

* Program Management responsibility for Germany, Austria and
Switzerland (DACH)
* Lead service delivery activities of cross-functional, multi-cultural and
geographically dispersed teams related to the Product/Solution suite
* Operationally lead first introduction of new product solution into new
target market (Automotive)
* Provide input into all commercial agreements with customers and
partners and represent the company in commercial discussions

* Customer Management responsibility for the OSS/BSS Integration
Team for Europe, Middle East & Africa
* Customer and partner management responsibility
* Development/Design, Costing/Pricing and Project Management &
Implementation/Delivery of OSS/BSS solutions.
* Identification of key OSS expertise, definition of strategic service
delivery capabilities and evaluation of application/service delivery
partner

* Management responsibility for the OSS/BSS Integration Team for
Germany, Austria and Switzerland
* Customer, partner and people management responsibility
* Development and implementation of OSS/BSS solutions

* Network Technical Support Customer management responsibility for
Germany, Austria and Switzerland (Regional TAM Prime)
* Delegate of Authority of EMEA TAM Leader
* Creation and maintenance of NTS Cost model for Data and Optical
portfolio

* Customer management responsibility for german Alternative Carrier
and Enterprise customers
* Certification prime of EMEA NTS Management team
* Management responsibility for 24x7 local Emergency Support (EFLS)

* Network Technical Support Manager responsibility for german
Alternative Carrier and Enterprise customers
* Customer and people management responsibility
* Engineering, implementation and support for Wireline Data products

* Customer Network Support Manager for Network Management
applications (OSS)
* People management and product support responsibility
* Engineering, implementation & support of Wireline OSS applications

* 3rd Level Support Engineer for Tier 1 customer Deutsche Telekom
* Engineering, implementation and support of Nortel Passport Network
management applications and 3rd party performance reporting, network
analysis and engineering applications