28.09.2026 aktualisiert
100 % verfügbar
Product Manager | Customer Journey, Consumer Platforms & Data-Driven Growth
Blankenfelde-Mahlow, Deutschland
Nur Remote
MSc, Development Finance, University of Lagos, Nigeria (2025)Skills
Product Strategy & Roadmapping
Expertise in developing product strategies and roadmaps, translating customer insights, business objectives, and regulatory requirements into actionable product improvements for digital banking and B2B SaaS platforms.
Customer Journey Optimisation
Deep experience in owning and optimising end-to-end customer journeys across onboarding, payments, authentication, engagement, and retention for platforms serving millions of users.
Agile Product Management
Proficiency in Agile (Scrum) methodologies, including backlog management, backlog refinement, sprint planning, and cross-functional collaboration with engineering, QA, design, and external vendors.
Feature Prioritisation & Backlog Management
Skilled in prioritising features using customer research, behavioural insights, and compliance requirements, and managing product backlogs in tools such as JIRA.
Data Analysis & Business Intelligence
Experience analysing CRM and business intelligence data, App Store feedback, and survey responses to identify customer behaviour trends and inform product decisions. Tools include Amplitude, Google Analytics, and SQL (Basic).
Experimentation & A/B Testing
Application of experimentation and A/B testing methodologies to validate product concepts and measure feature effectiveness against customer and business goals.
Stakeholder Management
Proven ability to present performance insights and customer trends to senior and executive stakeholders, supporting product adoption and business decision-making.
AI-assisted Product Discovery
Utilisation of AI tools to accelerate customer research synthesis, prototype ideas, and validate product concepts more efficiently.
Product Design & Prototyping Tools
Familiarity with design and prototyping tools including Figma and Balsamiq, as well as documentation tools such as Confluence.
User Story Mapping & Acceptance Criteria
Definition of user stories, acceptance criteria, and epics to support iterative product delivery in cross-functional team environments.
Expertise in developing product strategies and roadmaps, translating customer insights, business objectives, and regulatory requirements into actionable product improvements for digital banking and B2B SaaS platforms.
Customer Journey Optimisation
Deep experience in owning and optimising end-to-end customer journeys across onboarding, payments, authentication, engagement, and retention for platforms serving millions of users.
Agile Product Management
Proficiency in Agile (Scrum) methodologies, including backlog management, backlog refinement, sprint planning, and cross-functional collaboration with engineering, QA, design, and external vendors.
Feature Prioritisation & Backlog Management
Skilled in prioritising features using customer research, behavioural insights, and compliance requirements, and managing product backlogs in tools such as JIRA.
Data Analysis & Business Intelligence
Experience analysing CRM and business intelligence data, App Store feedback, and survey responses to identify customer behaviour trends and inform product decisions. Tools include Amplitude, Google Analytics, and SQL (Basic).
Experimentation & A/B Testing
Application of experimentation and A/B testing methodologies to validate product concepts and measure feature effectiveness against customer and business goals.
Stakeholder Management
Proven ability to present performance insights and customer trends to senior and executive stakeholders, supporting product adoption and business decision-making.
AI-assisted Product Discovery
Utilisation of AI tools to accelerate customer research synthesis, prototype ideas, and validate product concepts more efficiently.
Product Design & Prototyping Tools
Familiarity with design and prototyping tools including Figma and Balsamiq, as well as documentation tools such as Confluence.
User Story Mapping & Acceptance Criteria
Definition of user stories, acceptance criteria, and epics to support iterative product delivery in cross-functional team environments.
Sprachen
DeutschGrundkenntnisseEnglischMuttersprache
Projekthistorie
Owned customer journeys across onboarding, payments, transfers, transaction limits, authentication, engagement, and retention for FirstMobile, FirstBank's mobile banking platform serving more than five million customers. Prioritised customer journey improvements using customer research, behavioural insights, and compliance requirements. Analyzed App Store feedback and survey responses to identify recurring customer pain points, contributing to an increase in app rating from 3.6 to 4.1 across more than 76,000 reviews. Redesigned the onboarding process by introducing Smile ID biometric verification, reducing drop-off by 20% within four months. Increased monthly active users from 2.7 million to 3.6 million through targeted user engagement and adoption strategies.
Concurrent, part-time role owning customer-facing feature delivery on api.myoutside.co, a B2B SaaS platform. Conducted market and customer research to validate product opportunities and inform roadmap decisions. Contributed to short-, medium-, and long-term product roadmap planning. Defined user stories, acceptance criteria, and epics to support iterative product delivery. Partnered with engineering to deliver two customer-facing features through iterative sprint cycles. Managed the product backlog in Jira and monitored adoption, transaction behaviour, and customer feedback after launch. Used AI tools to accelerate customer research synthesis and validate product concepts.
Led a 35-person team of remote sales advisors, driving performance against acquisition and retention KPIs and reporting results directly to senior and executive stakeholders. Analysed CRM and business intelligence data to identify customer behaviour and transaction trends. Grew managed account portfolio balances by 75%. Presented performance insights and customer trends to senior stakeholders, supporting product adoption and business decision-making.