31.03.2023 aktualisiert
100 % verfügbar
Salesforce Administrator, Salesforce Consultant, CRM Engineer
Leipzig, Deutschland
Deutschland
BA major: International business, MA major: Advertising and Media CommunicationsSkills
AsanaAtlassian ConfluenceAtlassian JiraCloud ComputingDatenermittlungDatenmanagementVertriebProjektmanagementProzessdesignQualitätsmanagementRequirements EngineeringSalesforce.ComAusbildungsaktivitätenBenutzerunterstützungProzessanalyse
Salesforce Sales Cloud,Service Cloud, Experience Cloud
Salesforce Platform: Object Management, Flow Builder, Reports and Dashboards,Lightning Record Pages, Profiles and Sharing Settings, Service Setup, Custom Appexchange products
Data Management: CSV and XLSX Import/Export, Data Discovery,SOQL Other
Skills: Project Management,Requirement Engineering, Process Analysis and Process Design,QA,Trainings
Tools: Atlassian Jira, Atlassian Confluence, Slack, MS Excel, Data Inspector, Atlassian Service Desk,Asana
Salesforce Platform: Object Management, Flow Builder, Reports and Dashboards,Lightning Record Pages, Profiles and Sharing Settings, Service Setup, Custom Appexchange products
Data Management: CSV and XLSX Import/Export, Data Discovery,SOQL Other
Skills: Project Management,Requirement Engineering, Process Analysis and Process Design,QA,Trainings
Tools: Atlassian Jira, Atlassian Confluence, Slack, MS Excel, Data Inspector, Atlassian Service Desk,Asana
Erfahrung
Berufserfahrung0 - 5 Jahre
Freelancer seit2023
Sprachen
BulgarischMutterspracheDeutschgutEnglischverhandlungssicher
Projekthistorie
Project: Digital Engagement and Case Setup
Responsibilities: * Interacted with various business team members to gather the
requirements and documented the requirements Interacted with scrum
teams at regular intervals
* Implemented Web-to-Case, Email-to-Case functionalities to provide
better customer support to the customers
* Set up of the standard feature Digital Engagement for the messaging
channels: Whatsapp and Facebook
* Worked with both standard and custom objects worked on SFDC
Configuration as well as administration. Analyzed the Scope of the
Requirements, and managed requirements to avoid Scope Creep.
Worked in a test-driven development environment worked with a
continuous integration platform
* Worked on Record types to fine-tune picklist values and also display
different page layouts, Mini page layouts, field dependencies, list views to
display only necessary fields and queues.
* Maintained data cleanliness and accuracy by adding custom validation
rules, custom formulas, reports, and dashboards
* Designed various types of Email templates in HTML for an auto-response
to customers and also worked on assignment rules, auto-response rules.
* QA Person
* Technical Documentation
* Ticket Management (Jira)
* Timekeeping
* Deployment
* User Training and After Go-Live Hypercare
Skills: Object Manager, Flows, Reports, Lightning Pages, Profile and Sharing Settings,
Digital Engagement, Case Management
Responsibilities: * Interacted with various business team members to gather the
requirements and documented the requirements Interacted with scrum
teams at regular intervals
* Implemented Web-to-Case, Email-to-Case functionalities to provide
better customer support to the customers
* Set up of the standard feature Digital Engagement for the messaging
channels: Whatsapp and Facebook
* Worked with both standard and custom objects worked on SFDC
Configuration as well as administration. Analyzed the Scope of the
Requirements, and managed requirements to avoid Scope Creep.
Worked in a test-driven development environment worked with a
continuous integration platform
* Worked on Record types to fine-tune picklist values and also display
different page layouts, Mini page layouts, field dependencies, list views to
display only necessary fields and queues.
* Maintained data cleanliness and accuracy by adding custom validation
rules, custom formulas, reports, and dashboards
* Designed various types of Email templates in HTML for an auto-response
to customers and also worked on assignment rules, auto-response rules.
* QA Person
* Technical Documentation
* Ticket Management (Jira)
* Timekeeping
* Deployment
* User Training and After Go-Live Hypercare
Skills: Object Manager, Flows, Reports, Lightning Pages, Profile and Sharing Settings,
Digital Engagement, Case Management
Project: Integration of an external system "I Get Now" with Salesforce environment
Responsibilities: * Involved in gathering customer requirements from business user teams
spread over external agencies.
* Requirement Engineering and Solution Designing
* Redesign of the Data Model
* Development of custom flows and custom objects infrastructure
* Implemented Record-Level and Field-Level security and configured their
sharing settings
* Created Customized reports and dashboards
* PandaDoc Setup
* Lightning Pages configuration
* Coordination between an external web developer
* Working on Salesforce Sales Cloud
* Data Migration
* QA Person
* Preparing and leading Product demos
* Technical Documentation
* Ticket Management (Jira)
* Timekeeping
* User Training and After Go-Live Hypercare
* Deployment
* Responsible for Delivery Team / Project Team (2x Salesforce Admins)
Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object Manager, Flows,
Change Sets, Deployment, PandaDoc
Responsibilities: * Involved in gathering customer requirements from business user teams
spread over external agencies.
* Requirement Engineering and Solution Designing
* Redesign of the Data Model
* Development of custom flows and custom objects infrastructure
* Implemented Record-Level and Field-Level security and configured their
sharing settings
* Created Customized reports and dashboards
* PandaDoc Setup
* Lightning Pages configuration
* Coordination between an external web developer
* Working on Salesforce Sales Cloud
* Data Migration
* QA Person
* Preparing and leading Product demos
* Technical Documentation
* Ticket Management (Jira)
* Timekeeping
* User Training and After Go-Live Hypercare
* Deployment
* Responsible for Delivery Team / Project Team (2x Salesforce Admins)
Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object Manager, Flows,
Change Sets, Deployment, PandaDoc
Project: Custom Booking Process related to Opportunities for B2B Sales
Responsibilities: * Involved in gathering customer requirements from business user teams
spread over the Sales agents
* Requirement Engineering and Solution Designing
* Development business logic implementation
* New custom object creation and management
* Dynamic form Lighting Pages creation and management
* Working on Salesforce Sales and Experience Cloud
* Data Migration
* Refactoring of existing objects and automations
* QA Person
* Preparing and leading Product demos
* Technical Documentation
* Ticket Management (Jira)
* Timekeeping
* User Training and After Go-Live Hypercare
* Responsible for Delivery Team / Project Team (1x Salesforce Admin, 1x
Salesforce Platform Developer)
Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object Manager, Flows,
Experience Cloud Management, Change Sets, AnyCalender
Responsibilities: * Involved in gathering customer requirements from business user teams
spread over the Sales agents
* Requirement Engineering and Solution Designing
* Development business logic implementation
* New custom object creation and management
* Dynamic form Lighting Pages creation and management
* Working on Salesforce Sales and Experience Cloud
* Data Migration
* Refactoring of existing objects and automations
* QA Person
* Preparing and leading Product demos
* Technical Documentation
* Ticket Management (Jira)
* Timekeeping
* User Training and After Go-Live Hypercare
* Responsible for Delivery Team / Project Team (1x Salesforce Admin, 1x
Salesforce Platform Developer)
Skills: Reports, Lightning Pages, Profile and Sharing Settings, Object Manager, Flows,
Experience Cloud Management, Change Sets, AnyCalender