Scrum Product owner, Planning Analyst, Operations Executive, Supply Chain Manager, Customer suppor

- Consulting of Mobility Business (Public+ Home+ Depo) charging as per Market requirement
- Business Process Optimization and Quality assurance of Mobility Business, supporting and
feedback for sales, marketing team, IT team with current EV ecosystem
- Setting and Sustaining of OKR (Objective Key results), KPIs, OLAs, SLAs in Operation and
Support team with Zendesk ticket system
- Detailed Management and analysis of operational data streams (e.g. CDRs, charging revenue,
CPO invoices) for all e-mobility products relating to charging at public/work/home.
- As operation responsibility addressing from B2B customers Issues, reporting to stakeholders
Creating of Reports to Stakeholders to bring Operation excellence
- Product Support owner for Fuel and Charge app, Listing, Availability and Pricing of more 300K
Charging station (EVSE ID) into the app. Analysis and Usage of POI data from Backend.
- Data handling and Whitelisting of more than 170K Fuel and Charge charging cards from
backend
- Product Support Owner for Home reimbursement portal as per direct customer feedback.
Operational task of end-to-end Reimbursement process to B2B customers on monthly basis.
-Home Wall box whitelisting, monitoring weekly home CDRs entering into the system for
Reimbursement Payout.
- CPO management for 200 Vendors (CPOs). Negotiation and accepting with vendors for Lateral
and Bilateral offers from various platform like( Hubject, Gerive,Stromnetz Hamburg)
-Support for Finance team to incoming CPO invoices Tracking, checking and approval for
payment for CPO payouts as per agreed Contract.
- Pricing of Incoming Public CDRs in the pricing Engine (Odoo) for Invoicing to B2B customers.
Addressing customer complaints regarding wrong pricing, wrong CDR data and correcting
Customer invoice
- New Product Pricing model "List Price Model". Preparing pricing data according categories for
Germany Market.
- Good Understanding of EV ecosystem and reliability requirements as per EMSP, CPOs and
OEMs

- Analysing processes failures, process sustainability and providing root cause for failures
- Execution of Daily operational activities such as Forecast reports, Productivity report, AHT
reports
- Working closely and providing inputs of observations made during real time and Data
analysis to respective Departments to enhance their performance




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- Forecasting for future deviations with help of Current dashboard data Unavoidable External
factors
- Providing Clean data of Actual Manpower utilization in real time to WFM for Better staffing
with efficient budgeting
- Team up closely with our Operations Management, Vendor Management, and other
internal and external key stakeholders
- Understanding to current market requirements and reacting to fastest delivery Customer
service to increase the business
- Complex data analysing with help of Dashboards, MS Excel, Google sheets, Tableau and
manual observation of regular patterns
- Experience in clear understanding of the wider issues impacting the relevant markets
Good Analytical skills with respect to historical, current, and future data

- Handling online retail operations, onboarding new products with Compliance Approval
- Interaction with brands for product listing
- Reporting daily, weekly sales report to all Brands and Business Managers
- Analysis - Tableau of All India Inventory and maintaining Fill rate above 70% across all
cities
- Creating Purchase Orders for all brands and monthly Sales and Inventory report
- Data Visualisation of vendor onboarded on to the company and analysing demand and
supply pattern