06.09.2022 aktualisiert
OR
100 % verfügbar
Senior Systems Engineer/Consultant
München, Deutschland
Deutschland
Telecommunication EngineerSkills
Server Hardware, HP Blades, Infrastructure Architecture, Windows Server, Linux Server, RedHat linux servers, RedHat Satellite server, Database, Virtualization, Microsoft Excel, Citrix, Kubernetes, AWS, DevOps, Python, VMware, ESXi, vCenter servers, powershell, SLES, User management, Nagios, Active Directory Services, DHCP, DNS, File servers, DFS, VMware ESX/ESXi, vCenter, virtual servers, EMC, HP storage, LUN provisioning.
Erfahrung
Berufserfahrung5 - 10 Jahre
Sprachen
ArabischMutterspracheDeutschverhandlungssicherEnglischverhandlungssicher
Projekthistorie
First line support for customers (mainly a bank in the nordic hub):
* Troubleshoot and resolve users and systems issues.
* Route Service-Now incidents to the respective teams.
Take ownership of major incidents and coordinate communications among technical
teams until final resolution. Manage communication with business owners through
chat, e-mail, phone along with SMS notifications until final resolution.
* Troubleshoot and resolve users and systems issues.
* Route Service-Now incidents to the respective teams.
Take ownership of major incidents and coordinate communications among technical
teams until final resolution. Manage communication with business owners through
chat, e-mail, phone along with SMS notifications until final resolution.
HP EMEA First level software support engineer for Business Service Management
(HP BSM) and corresponding integrations (SiteScope, BPM, RUM).
* Troubleshoot customer issues and provide adequate solutions.
* Maintain incidents through SPARKS ticketing system.
* Maintain communications with customers through phone and email.
* Communicate with HP Customer advocates and product managers upon case
handling needs.
* Maintain lab environment for the product in concern.
(HP BSM) and corresponding integrations (SiteScope, BPM, RUM).
* Troubleshoot customer issues and provide adequate solutions.
* Maintain incidents through SPARKS ticketing system.
* Maintain communications with customers through phone and email.
* Communicate with HP Customer advocates and product managers upon case
handling needs.
* Maintain lab environment for the product in concern.
* Manage and support Acive Directory Services (DHCP, DNS, AD...etc).
* Manage and support Citrix environment.
* Install, manage and support HP servers and storage.
* Manage and support SAN infrastructure and fiber switches.
* Install, manage and support VMware infrastructure.
* Manage and support File servers and DFS.
* Manage and support RedHat linux servers and RedHat Satellite server.
* Manage and support Citrix environment.
* Install, manage and support HP servers and storage.
* Manage and support SAN infrastructure and fiber switches.
* Install, manage and support VMware infrastructure.
* Manage and support File servers and DFS.
* Manage and support RedHat linux servers and RedHat Satellite server.