2nd level Onsite Support

Metso Outotec

Industrie und Maschinenbau

250-500 Mitarbeiter

 On-site Support (approx. 350 user)
 Ticket management and Controlling (Service-Now)
 Escalations management
 Rollout coordination
 Error analysis and troubleshooting of existing systems
 Detection and solution of hardware and software problems
 User management and Administration (AD)
 Asset-Management und Stock-management
 Updating and maintaining Hardware and Software
 Remote support (TeamViewer)
 Troubleshooting
 Data management, Backup, and transfer
 Support Windows 10, Windows 11
 Support Office applications 365 (Outlook, Word, Excel, etc.)

IT Onsite Support

Joblinge

Sonstiges

50-250 Mitarbeiter

 Onsite Support
 Rollout Coordination
 Printer Support and Deployment
 Software-Implementation
 Server-Management (Patching, Switches, etc.)
 Escalation management
 Software Center
 Asset-Management und Stock-management
 Updating and maintaining Hardware
 Documentation (SOPs, Knowledge Base, Asset- & Stock management)
 Detection and solution of hardware and software problems
 Support Windows 10
 Support Office applications 365 (Outlook, Word, Excel etc.)
 Data management, Backup, and transfer  Software & Hardware Purchase

Onsite Support (LVL. 1 & 2)

Marketing, PR und Design

50-250 Mitarbeiter

 Rollout Coordination and deployment
 Printer Support and Deployment
 Server-Management (Patching, Switches, etc.)
 Ticket management (My GTO)
 Escalation management
 Software packaging and distribution with SCCM Software Center
 User management and Administration (AD)
 Asset-Management und Stock-management
 Updating and maintaining Hardware and Software
 Remote support (TeamViewer)

Onsite Support (LVL. 1 & 2)

Lufthansa

Transport und Logistik

250-500 Mitarbeiter

 Onsite Support
 Project manager (Network upgrade)
 Rollout Coordination and deployment
 Printer Support and Deployment
 Software-Implementation
 Server-Management (Patching, Switches, etc.)
 Ticket management (Service-Now)
 Escalation management
 Software packaging and distribution with SCCM Software Center
 User management and Administration (AD)
 Asset-Management und Stock-management
 Updating and maintaining Hardware and Software
 Remote support (RDP, TeamViewer)
 Documentation (SOPs, Knowledge Base, Asset- & Stock management)
 Detection and solution of hardware and software problems
 Support Windows 10
 Support Office applications 365, 2016, 2013 (Outlook, Word, Excel etc.)
 Data management, Backup, and transfer

Rollout Technician & 1st Level Helpdesk

R&V versicherung

Versicherungen

1000-5000 Mitarbeiter

 Countrywide Rollout-technician, Rollout Coordinator
 Level. 1 IT-Support for the Rollout-project as a Teamleader
 Software packaging and distribution with SCCM Software Center
 Support Windows 10
 Support Office applications 365, 2016, 2013 (Outlook, Word, Excel etc.)
 Printer Support and Deployment
 Detection and solution of hardware and software problems
 Adaptation, maintenance and updating. of existing systems and devices
 Ticket system (Service-Now)
 User management and Administration (AD)
 Updating and maintaining Hardware and Software
 Troubleshooting
 Remote support (TeamViewer)
 Documentation (SOPs, Knowledge Base, Asset- & Stock management)
 Data management, Backup, and transfer

1st & 2nd level IT Support

Profilanlagen

Skills

Erfahrung

Sprachen

Projekthistorie

2nd level Onsite Support

IT Onsite Support

Onsite Support (LVL. 1 & 2)

Onsite Support (LVL. 1 & 2)

Rollout Technician & 1st Level Helpdesk

Kontaktanfrage