IT Support Analyst, Remote IT Support, Remote IT Support

* Providing s support for MAC and PC
* Argo Web Troubles hooting
* Office 365 Packet Troubles hooting
* Intune Company Portal
* Providing support for MAC Book and PC
* Good experience in Autopilot
* OKTA
* End Us er Support
* Provide desktop and server support
* Providing technical l s support across the company (this ma y be in pers on or over the phone)
* Monitoring and maintaining computer systems and networks
* printers and s canners
* Creating purchase requisitions for I T hardware/s oftware
* Setting up new us ers and disa bling expired accounts in a ccorda nce with HR requirements
* Work clos ely with cus tomers to ens ure we are providing s olutions that meet their need
* Assyst tool da y to day operations a nd implementa tion of s ervice improvements and ticketing tool.

* Es ca late I T iss ues to the I T Ma na ger where necess ary
* D ia gnos e a nd res olve technical is s ues
* Underta ke sma ll to medium-s ized I T projects a s ins tructed by the I T Ma na ger
* Driver and BIOS Architecture
* Support and maintain MS Server/D es ktops and MS Excha nge
* up and configuring new la ptops and des ktops
* I nstall authorized s oftwa re to la ptops and des ktops
* Ens uring s ecurity and upgra des a re a pplied and kept up to date on des ktops a nd la ptops
* Antivirus insta llation to all des ktops and la ptops
* Good knowledge of various end-devices (Desktop, Laptop, Tablets, Cash Recyclers etc
* Reporting fa ults and ma intaining logs on s ervers , des ktops and la ptops
* C ompleting interna l us er moves including phones
* Patching of network and phones
* Ens ure all logs for equipment a nd us ers a re ma inta ined
* Setting up and configuring new core s ervers
* Installing authoriz ed s oftwa re to core s ervers
* Ens uring patches and upgra des a re a pplied to core s ervers
* Implementation of management and windows
* Ens uring all s oftwa re purchased licens ing is recorded a nd ma inta ined
* Excha nge s erver mailbox maintena nce including a rchiving mailboxes




* Setting up new us ers and disa bling expired accounts in a ccorda nce with HR requirements
* Providing s upport for MAC a nd PC
* Argo Web Troubles hooting
* Office 365 Pa cket Troubles hooting
* ServiceNow
* Good experience in Autopilot
* Good Sk ills in Po werSh ell Ap p Dep loy ment To olk it
* C us tomis ed window 10 for various projects located in different branches
* User Acc ep ta nce Tes ting (UAT)

* Provide des ktop and s erver s upport
* Support and maintain MS Server/Desktops and MS Excha nge
* Work clos ely with cus tomers to ens ure we are providing s olutions that meet their need
* I nstall authorized s oftwa re to la ptops and des ktops
* Ens uring s ecurity and upgra des a re a pplied and kept up to date on des ktops a nd la ptops
* Antivirus insta llation to all des ktops and la ptops
* Document new issues, FAQs, and resolutions for a robust Reporting faults and maintaining logs on servers,
* Completing interna l us er moves including phones
* Patching of network and phones
* Identify critical iss ues , provide proactive communications , product fixes and subsequent uploads
* Stay abreast t of current technology in products, design changes, and new product offered