AI Architect | Enterprise Architect | Salesforce CTA | Agentic AI, LLM, EU AI Act | PhD

Lead architect and strategic advisor to the national programme consolidating the student information systems of the Danish universities on Salesforce Education Cloud, under public sector security, GDPR and identity requirements. Delivered the architecture review, GDPR and security analysis, integration architecture and the design of integrations with university systems, identity and access management design on Microsoft Entra ID, security findings presented to the sector security forum, and structured documentation and knowledge transfer at programme wind-down. Engagement originated as Partner at Implement Consulting Group and continued through own practice. Worked in Danish with vendor and internal teams.

Technologies and skills: Salesforce Education Cloud, Microsoft Entra ID, integration architecture, identity and access management, GDPR, security architecture, programme governance, vendor management, knowledge transfer.

Architected and built a multi-step agent that automates deal sourcing for a buy-and-build strategy: candidate search, enrichment from external sources and LLM-based screening against acquisition criteria, producing ranked shortlists for the deal team.

Technologies and skills: agentic AI, multi-step agents, tool use, data enrichment, LLM screening, M&A, private equity, Python.

Architected and built a full-life-cycle contact management agent: an LLM-based agent managing contact and relationship data from capture through enrichment and maintenance, with an agent architecture covering tool use and guardrails. Owned both design and implementation. Engagement delivered through Implement Consulting Group.

Technologies and skills: agentic AI, agent architecture, tool use, guardrails, LLM, CRM, data enrichment, professional services.

AI strategy covering identification and prioritisation of AI and generative AI use cases, governance and responsible-use principles for a compliance-heavy environment, and an adoption roadmap. Separately advised on applying AI, including LLMs, to order handling and processing workflows: solution options, where automation is appropriate versus human review, and integration considerations with ERP and CRM. Engagements delivered through Implement Consulting Group.

Technologies and skills: AI strategy, generative AI strategy, use-case prioritisation, AI governance, responsible AI, intelligent document processing, order-to-cash, process automation, ERP integration, life sciences, pharmaceutical.

Designed the AI governance model, wrote responsible-usage policies for staff use of AI and aligned the framework with the EU AI Act and public sector obligations. Engagement delivered through Implement Consulting Group.

Technologies and skills: AI governance, responsible AI, AI usage policy, EU AI Act, AI risk classification, compliance, public sector.

Engagement lead for a large-scale field service implementation covering service processes, technician scheduling and the mobile workforce, with integration architecture to CRM and surrounding systems. Responsible for the engagement plan, architecture direction and client steering. Engagement delivered through Implement Consulting Group.

Technologies and skills: field service management, Salesforce Field Service, scheduling and dispatch, mobile workforce, CRM, integration architecture, telecommunications.

Assessment of the current ERP and application landscape, evaluation of strategic options (consolidate, replace, modernise) and the vendor landscape, and recommendations with target architecture and transition considerations for IT leadership. Engagement delivered through Implement Consulting Group.

Technologies and skills: ERP strategy, IT strategy, enterprise architecture, application portfolio assessment, vendor assessment, target architecture, rail.

Led the IT due diligence and post-merger integration (PMI) planning for a large retail merger: assessment of both technology estates (enterprise architecture, applications, infrastructure), risk identification, integration sequencing and PMI plan. Method work on AI-assisted dependency analysis and transition architectures for PMI is published (ICAIC 2023, Business Creativity Research 2025). Engagement delivered through Implement Consulting Group.

Technologies and skills: IT due diligence, technology due diligence, M&A, post-merger integration, enterprise architecture, application rationalisation, integration sequencing, retail.

Architecture lead for a complex multi-cloud Salesforce implementation spanning industry CRM, B2C Commerce for online sales and Marketing Cloud for marketing automation, with integration architecture to core insurance systems and a data model spanning the clouds. Engagement delivered through Accenture.

Technologies and skills: Salesforce multi-cloud, industry CRM, insurance, B2C Commerce, Marketing Cloud, integration architecture, data model design.

Solution and lead architecture on a series of Salesforce programmes: B2B Commerce for global spare parts sales with ERP integration for pricing and fulfilment, a global CRM programme with a common data model and integration layer across Sales Cloud, Service Cloud, Field Service, marketing and eCommerce, an omnichannel HCP marketing architecture with customer data platform and consent controls in a validated environment, a direct-to-consumer commerce and marketing platform for a medical devices company, an advanced Apex email-to-case implementation, identity and access management architecture (SSO, identity federation, security review) and a Europe-wide cross-customer cloud security and GDPR evaluation. Engagements delivered through Accenture.

Technologies and skills: Sales Cloud, Service Cloud, Field Service, B2B Commerce, B2C Commerce, Marketing Cloud, CDP, Apex, ERP integration, identity and access management, SSO, cloud security, GDPR, manufacturing, life sciences, medical devices.

Owned platform architecture, product engineering and technical strategy for a Salesforce-native ISV serving UK local and central government. Built statutory systems as managed packages, including early applied-AI products such as an AI-driven citizen interaction platform using natural language processing, a cloud data platform for central government analytics, CRM-driven digital transformation for local authorities and cloud managed service advisory for an airline. Grew the company from two founders to over 100 professionals and GBP 12M+ turnover (Deloitte Technology Fast 50, MediaGuardian Innovation Award).

Technologies and skills: Salesforce platform, Apex, Lightning, managed packages, ISV architecture, integration APIs, data migration, cloud architecture, natural language processing, chatbots, GIS, product management, engineering leadership, public sector.