03.01.2026 aktualisiert
SK
Premiumkunde
100 % verfügbarIT Support Specialist with System Integration Expertise
Offenbach, Deutschland
Weltweit
B.Sc. in Computer ScienceSkills
Active DirectoryData AnalysisApplication PackagingTechnischer SupportBig DataProgrammoptimierungKundenzufriedenheitFehleranalyseGroup Policy ObjectTrouble-TicketInstandhaltungNetzwerkarchitekturService ManagementService Request ManagementSoftware-Bereitstellung
IT Support & Service Management
Windows client support, incident handling, and service request management using ServiceNow ticketing system with focus on SLA compliance.
Active Directory Administration
User account management, group policies configuration, and permissions administration in Windows environments.
Hardware & Software Deployment
Dell hardware troubleshooting, Matrix42 software packaging and deployment, Microsoft Office application support.
Network Infrastructure
LAN/WAN basics, IT infrastructure maintenance, and troubleshooting capabilities for connectivity issues.
Technical Problem Solving
Error analysis, software installation and integration, system performance monitoring.
Data Analysis
System optimization through data analysis, identification of technical issues in large datasets.
End-User Support
Front-line IT support via phone, remote tools, and on-site visits with focus on customer satisfaction.
Windows client support, incident handling, and service request management using ServiceNow ticketing system with focus on SLA compliance.
Active Directory Administration
User account management, group policies configuration, and permissions administration in Windows environments.
Hardware & Software Deployment
Dell hardware troubleshooting, Matrix42 software packaging and deployment, Microsoft Office application support.
Network Infrastructure
LAN/WAN basics, IT infrastructure maintenance, and troubleshooting capabilities for connectivity issues.
Technical Problem Solving
Error analysis, software installation and integration, system performance monitoring.
Data Analysis
System optimization through data analysis, identification of technical issues in large datasets.
End-User Support
Front-line IT support via phone, remote tools, and on-site visits with focus on customer satisfaction.
Sprachen
DeutschGrundkenntnisseEnglischverhandlungssicher
Projekthistorie
Provided 1st and 2nd level support for over 1,000 end-users in a Windows client environment. Managed incidents and service requests via ServiceNow ticketing system, ensuring SLA compliance. Supported Active Directory administration and troubleshot hardware and software issues on Dell devices and Microsoft Office applications.
Completed apprenticeship as IT Specialist for System Integration (Fachinformatiker für Systemintegration).
Delivered front-line IT support via phone, remote tools, and on-site visits. Assisted in Windows client rollouts and software deployment with Matrix42. Documented incidents and solutions in the ticketing system to support knowledge management.