22.10.2026 aktualisiert
verifiziert
Premiumkunde
100 % verfügbarIT Service Desk Professional | Customer Servant | AI-Assisted Development
Heinola, Finnland
Nur Remote
Bachelor's Degree, Information Technology - JAMK University of Applied SciencesÜber mich
Experienced IT professional with a strong technical support. I'm passionate about learning new technologies and the effective use of AI tools. Especially interested in IT projects that improve accessibility and quality of life for the people.
Skills
Augmented RealityDevOpsWindows Application Programming InterfaceRemote Access ServiceRemote Desktop ServiceAzure Active DirectoryRemote-ServiceSQLSoftware SecurityGenerative AICloud TechnologiesRemote SupportIt-sicherheitslösungenWindows SecurityArtificial Intelligence Markup Language (AIML)
Windows System Administration & IT Support
Extensive experience with Windows environments, Windows system administration, Service Desk and Help Desk processes, remote support, hardware and software troubleshooting, and end-user support in enterprise IT settings.
Software Development & AI-Assisted Coding
Active studies in programming, APIs, SQL and database concepts, Git, web development concepts, automation, and AI-assisted coding using modern generative AI tools for debugging and rapid learning.
Cybersecurity & Cloud Technologies
Independent cybersecurity research and continued learning in Microsoft 365, Azure, Linux, networking, cloud and security concepts, as well as growing knowledge in DevOps, DevSecOps and CI/CD practices.
Microsoft 365 & Microsoft Products
Broad practical experience with Microsoft products and Microsoft 365 in enterprise and customer service environments.
Linux & Networking
Foundational knowledge in Linux, networking concepts, and infrastructure troubleshooting as part of broader IT competencies.
Remote Service Delivery
Proven ability to deliver remote IT support and customer communication in self-directed work settings with clear documentation.
Technical Troubleshooting
Systematic approach to diagnosing and resolving user, software, and Windows-related technical problems in production IT environments.
Augmented Reality & Software Development Research
Bachelor's thesis focused on Microsoft HoloLens Software Development, covering software development and augmented-reality technology.
Extensive experience with Windows environments, Windows system administration, Service Desk and Help Desk processes, remote support, hardware and software troubleshooting, and end-user support in enterprise IT settings.
Software Development & AI-Assisted Coding
Active studies in programming, APIs, SQL and database concepts, Git, web development concepts, automation, and AI-assisted coding using modern generative AI tools for debugging and rapid learning.
Cybersecurity & Cloud Technologies
Independent cybersecurity research and continued learning in Microsoft 365, Azure, Linux, networking, cloud and security concepts, as well as growing knowledge in DevOps, DevSecOps and CI/CD practices.
Microsoft 365 & Microsoft Products
Broad practical experience with Microsoft products and Microsoft 365 in enterprise and customer service environments.
Linux & Networking
Foundational knowledge in Linux, networking concepts, and infrastructure troubleshooting as part of broader IT competencies.
Remote Service Delivery
Proven ability to deliver remote IT support and customer communication in self-directed work settings with clear documentation.
Technical Troubleshooting
Systematic approach to diagnosing and resolving user, software, and Windows-related technical problems in production IT environments.
Augmented Reality & Software Development Research
Bachelor's thesis focused on Microsoft HoloLens Software Development, covering software development and augmented-reality technology.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2026
Sprachen
FinnishMutterspracheEnglishverhandlungssicher
Projekthistorie
Remote Service Desk, Windows system administration, end-user support and systematic technical troubleshooting.
Technology-oriented customer service using Microsoft products and IT tools.
Service Desk, Windows administration, IT support and technical problem solving.