Project & Servicemanagement

• Over 20 years of service management and leadership experience
• Successfully in processes, service level agreements, service catalogs and escalations
• Advise Customer in German, Italian, French and English
• Excellent communication and social skills
• Experienced and professional mediator and assertive at all levels
• Serenity and sovereignty is my strengh

IT – Achievements

Conflict Management       Successful De-Escalation of Projects at
                                              o Banks, Insurance, Radiotelevisione svizzera (RTS)
Applications                      Change Management
                                              o Define of Process, Setup Project Timeline, Implementation; Support
                                              o CAB - Owner
                                         Q-Doc (Quality- and Installation-Documents)
                                              o Define of Process, Setup Project Timeline, Implementation; Support
                                         Global Account Management Tool (Zürich, Bern, Gland)
                                              o User Acceptance Test, Implementation, Education and Support
                                         Customer specific „Monthly Report“ (Case Statistics)
                                              o Defined, Developed, Implemented, Supported
                                         Document management system
                                              o Define, Evaluate, Implement, Supported
                                        Miscellaneous CAD Systems
                                              o Defined, Developed, Implemented, Supported

OS & Tools                      In-depth knowledge
                                             o VMS, Unix
                                             o StarOffice, MS-Office
                                             o PL1, AGL + IAGL (CAD), Script (UNIX, VMS, Pr1amos)